FAQ

  • When is the Museum open?

The Museum is open 7 days a week from 9am-5pm CDT/CST. We are closed on Thanksgiving Day, Christmas Eve, and Christmas Day. Please note that the galleries close promptly at 5:00pm and we begin alerting visitors 15 minutes prior to close. The Museum is self-guided, but we recommend at least two hours to experience the full museum tour.

  • Where should I park?

There are several paid lots located around the Museum. The Music City Center (6th Avenue S. and Demonbreun) and the Hilton Hotel are both across the street from the Museum and offer paid parking. Visit ParkItDowntown.com for additional options.

  • I’m staying at a downtown hotel, but don’t have my car. How do I get to the Museum?

We are within walking distance of many downtown hotels. The Music City Circuit is a free bus line that runs throughout the downtown area. Visit NashvilleMTA.org for route details. Uber and Lyft are also available in Nashville.

  • Can I get a guided tour of the museum? How much time should I allow?

We are a self-guided museum. This allows you to design your own experience based on your specific interests. We have an excellent audio tour which is included in the Museum Experience Package and can be purchased online. The audio tour contains approximately 60 minutes of narrative and can be stopped and started as you like. The audio tour comes in 5 languages…English, Spanish, Japanese, French and German.

With our expanded exhibit space, we suggest allowing approximately 2 hours to experience the museum. However, depending upon your own pace or if you decide to participate in any of our programs, you may like to stay longer. Your ticket is good all day, so you may come and go as needed, up until closing at 5pm.

We have so much for you to explore, come spend the day with us! Aside from the Museum and Hall of Fame, we also offer tours of Historic RCA Studio B (Nashville’s only historic studio tour) and Hatch Show Print (one of America’s oldest letterpress print shops). Allow approximately an hour for each tour. Shop in one of our four retail stores and enjoy lunch or a snack in our three dining options.

  • Do you offer any discounts?

Yes! We offer discounts on Adult General Admission tickets to Students, Seniors (60+), and Military/Veterans, with valid identification. (Discounts and coupons must be applied at time of purchase at the Museum Box Office only, and do not apply to discounted package prices.)

  • Do you have any special discounts for locals?

Yes! We have a Museum admission program for locals. Visit the Community Counts page for more details.

  • Do you take travelers checks?

We accept all major credit cards and cash. We do not accept personal checks or travelers checks.

  • Will I enjoy this tour even if I’m not a country music fan?

Yes! One of our favorite comments to hear from our guests is that they did not walk in our doors as a country music fan, but they left as one. Country music has roots tied to so many other genres of music. There is something for everyone here.

  • Will my kids have fun?

Yes! We are a family-friendly museum with something for visitors of all ages! With several interactive stations, videos, recording and listening booths, kids can be a part of the music. The Taylor Swift Education Center offers a large variety of special family programming designed specifically to make music come alive for children of all ages. We have new exhibit space specifically designed for the young – or just the young of heart. Visit our Calendar page for a full schedule of this month’s programs!

  • Do you offer wheelchairs?

Yes. We have a limited number of complimentary wheelchairs available on a first-come, first-served basis. We will ask for a photo ID in order for the wheelchair to be checked out. The wheelchairs are not allowed off of the premises. There are accessible ramps located at each of our entrances.

  • Can I leave the museum and come back today?

Yes! Your ticket is valid all day with come-and-go privileges. Just keep your ticket and show it at the elevator when you are ready to re-enter the Museum. (Tickets are non-transferrable)

  • I didn’t finish my tour, can I come back tomorrow?

Museum tickets are for one day only. If you wish to return for a second day, the price of your museum admission ticket can be applied to a membership which will give you unlimited access for a full year. Visit our Membership page for additional details!

  • Where do I go for my Studio B tour?

The RCA Studio B tour starts at the Country Music Hall of Fame and Museum. Look for a sign that reads “Studio B Tour Meets Here” located in the main lobby (conservatory), next to the front doors. Please be in this area no later than 10 minutes before your scheduled tour time. If you miss the tour, we cannot guarantee room on another tour and you forfeit your non-refundable seat. The tour guide will show you to the shuttle that will take you to the studio.

  • Is there a long line/wait to buy tickets? How can I avoid a line?

During busier days, you may experience a line. However, they do move much quicker than other large museums. To save time and bypass the Box Office, you can plan ahead and purchase your ticket package online. Select the “Print at Home” option when checking out (and not “Will Call”). Be sure to print your document with the barcode and bring it with you. You will then be able to go straight to the elevators to enter the museum galleries. Our busiest hours are usually 11 A.M. – 2 P.M. So, you may want to try to plan accordingly.

  • Where can I nurse my baby?

One of our Guest Relations Specialists will be happy to escort you to our private first aid room. All of our restrooms are also equipped with changing stations.

  • Are baby strollers allowed in the museum?

Sure! We do recommend using the umbrella strollers if possible.

  • Can I bring my pet?

The Museum abides by the Americans with Disabilities Act (ADA), and allows only service animals, that is, animals trained to perform specific tasks for an individual with a disability. The Museum is not open to household pets.

  • Are there places to sit down during the tour?

There are benches located throughout the museum.

  • How often do the exhibits change?

There is always something new to see with each visit! With having over 2 million artifacts in our collection, we continuously update and refresh our permanent exhibits as well as curate exhibits that may be here for 6 months or 2 years.

  • I may have lost something at the Museum, do you have a Lost & Found?

Yes. Please call us at 615-416-2001, or visit the Guest Services desk and we will check for your item.

  • What if I get hungry, is there a place to eat?

Yes! The Country Music Hall of Fame & Museum is home to 2|22, Bajo Sexto and the Red Onion. Feel free to take a break from your tour to refuel!

  • Can I bring my camera?

We encourage you to take all the photographs that you’d like as long as they are for personal use, but in order to preserve our artifacts, we ask that you turn the flash off. All videos and music in the museum are copyrighted, therefore videography is not allowed. This also applies during tours of Historic RCA Studio B and Hatch Show Print.

  • Can I take food or drinks into the Museum?

Like other museums, we do not allow food or beverages into the galleries. We will allow water bottles as long as they are in a sealable container. There are also water fountains located next to the restrooms on each floor.

  • Can I check a bag or my coat?

You are welcome to check your coat, umbrella, or shopping bag at the Guest Services Desk.

However, luggage, carry-on bags, and oversized backpacks are not allowed in the Museum and cannot be checked.

All items are subject to inspection and the museum reserves the right to decide what should be checked.

  • I have an instrument or piece of country music memorabilia that has been in my family for generations, can you appraise it?

Unfortunately we are not able to appraise instruments or artifacts. www.appraisers.org can help you find someone to authenticate your piece.

  • Is every artist that is featured in the Museum a Hall of Fame inductee?

No. The Hall Of Fame Rotunda is the special place where only the Hall of Fame Members are honored. The Museum itself is designed to tell the chronological story of country music from our folk roots to the present day. So a vast variety of artists, even from a variety of genres of music, are represented.

  • How does an artist get inducted into the Country Music Hall of Fame? Can I vote?

Election to the Country Music Hall of Fame is solely the prerogative of the Country Music Association. New members, elected annually by an anonymous panel of industry leaders chosen by the CMA, are formally inducted in special, invitation-only ceremonies held at the Country Music Hall of Fame and Museum.

The Country Music Hall of Fame and Museum is a 501(c)(3) non-profit educational organization and does not participate in the election. Through an agreement with the CMA, the Museum exhibits the bronze plaques commemorating membership in a space and fashion befitting this great honor.

  • Do you offer Gift Certificates?

Yes, gift certificates can be purchased on site or over the phone with our office at 615-416-2001. Our staff is in the office, 7 days a week, from 9-5pm CDT/CST.

  • What are some other nearby attractions?

The Country Music Hall of Fame and Museum is located in the Downtown district in the city of Nashville. We are within walking distance to the Ryman Auditorium, the Johnny Cash Museum, the Walk of Fame Park and Broadway, which is where many restaurants and live music venues are located. The Nashville Convention & Visitor Corp. has a website with information about all events and attractions in the city: www.visitmusiccity.com

  • How can I become a volunteer at the Country Music Hall of Fame and Museum?

We value our volunteers and couldn’t accomplish all that we do without them! We are always looking for friendly faces to join our volunteer team. Please visit our Volunteer page for more information.