Accessibility
The Country Music Hall of Fame and Museum welcomes all visitors and strives to make its buildings, programs, and services accessible to everyone.
Museum Map and Gallery Guide
For Visitors with Mobility Disabilities
Patrons are welcome to use mobility devices, such as wheelchairs and motorized scooters, when visiting the Museum, Hatch Show Print, The Museum Store, Haley Gallery, and more. For visitors to Historic RCA Studio B, please see an additional consideration below.
There are two accessible entrances. Inside, the Museum is equipped with elevator service at all levels, including elevators to all floors of the CMA Theater.
Main Entrance: The ramp and automated door to the Museum’s main entrance is located on the corner of Demonbreun and 222 Rep. John Lewis Way S. It is convenient to Museum ticketing, galleries, Ford Theater, and two Museum food and beverage options.
Rep. John Lewis Way S: The ramp and automated door to The Frist Foundation Entrance on Rep. John Lewis Way S is located to the right of the CMA Theater marquee with convenient access to the CMA Theater, Hatch Show Print, and the Haley Gallery.
Tours of Historic RCA Studio B are accessible. Please indicate any special seating requirements in advance by contacting 615-416-2001 or Reservations@countrymusichalloffame.org. All Studio B tours depart from the Country Music Hall of Fame and Museum and travel by bus 1.3 miles to Studio B, located on Music Row. Visitors must arrive at the tour waiting area, located inside the Museum’s main entrance, 15 minutes prior to tour time. Motorized wheelchairs and scooters are not permitted due to weight limitations of the shuttle’s wheelchair lift. Courtesy manual wheelchairs are available on a first-come, first-served basis at the Museum. An access entry ramp is available at Studio B.
A limited number of manual wheelchairs are available to visitors on a first-come, first-served basis while touring the Museum, Hatch Show Print, Haley Gallery, and Studio B. Wheelchairs can be checked out at the Guest Services Desk. Ask a Guest Relations Specialist for assistance.
Motorized wheelchairs and scooters are not permitted on the Studio B tour due to the weight limitations of the shuttle’s wheelchair lift.
The Ford Theater and CMA Theater have designated areas for visitors using wheelchairs. These areas are available on a first-come, first-served basis. When purchasing CMA Theater tickets using the select-you-own-seating inventory map for each concert, seats for visitors using wheelchairs are identified. Additional assistance available by calling (615) 416-2001 or emailing Reservations@countrymusichalloffame.org.
Wheelchair-accessible and family/companion restrooms are available on all floors of the Museum and CMA Theater. Accessible water fountains are also available on each floor of the Museum and the fourth floor of the CMA Theater.
For Visitors Who are Blind or Have Low Vision
Large Print Guides
Large Print Guides of the Museum’s audio tour script can be checked out at the Guest Services Desk, located near the Museum’s main box office.
Braille Resources
Braille descriptions of the Museum’s core exhibit, Sing Me Back Home, which traces country music’s origins from roots to present day, as well as gallery maps and information guides, may be checked out at the Guest Services Desk, located near the Museum’s main box office. The Museum also offers an audio guide with braille buttons.
Guided Tours
Guided tours are available for visitors who are blind or have low vision when scheduled two weeks in advance of your visit date. To schedule, please click here or call (615) 416-2001. Requests and tour length are subject to guide availability.
For Visitors Who Are Deaf or Have Hearing Loss
Assistive Listening Devices
The Museum’s audio tour is t-coil compatible. Headsets are available upon request with the standard audio wand rental. The audio tour is available in English, French, German, Japanese, and Spanish.
ASL Interpretation
ASL interpreters are available. Please submit an Assistance Request Form or call (615) 416-2001 two weeks in advance of your visit date. We will do our best to accommodate based on interpreter availability.
Transportation and Parking
The Nashville Metropolitan Transit Authority (MTA) provides transportation services in Nashville-Davidson County for those with disabilities who are unable to use the standard buses with fixed routes. Further information, eligibility requirements, and reservation forms and procedures are available at the WeGo Public Transit website.
There are several paid parking options available near the Museum:
• Music City Center (6th Avenue S and Demonbreun)
• Walk of Fame Park Garage (161 4th Ave South)
• Omni Nashville valet (250 Rep. John Lewis Way S)
Service Dogs
Service dogs are always allowed at all Museum-operated facilities. The Americans with Disabilities Act (ADA) identifies service animals as dogs that have been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the service animal must be directly related to the person’s disability. Personal pets are not allowed.
For Visitors with Autism and Sensory Sensitivities
In collaboration with Vanderbilt University’s Treatment and Research Institute for Autism Spectrum Disorders, the Country Music Hall of Fame and Museum developed the following supports to make guests with sensory needs feel welcome. This social story is available to help visitors navigate the Museum and know what to expect during a visit.
Use this visual map to help prepare for a visit. The map indicates sound, light, and touch experiences, as well as quieter places within the Museum. Download at home or ask for a copy at the first floor Guest Services Desk.
Sensory Kits are available for free. Each kit includes a sensory-friendly map, an information slip about our third-floor calm room, noise reducing ear plugs, and a fidget toy. Kits are available at the Museum Information Desk or Guest Services Desk.
Located in the Taylor Swift Education Center and designed as a safe space, the Calm Room is available for visitors with sensitivities to light and sound. Books, fidget toys, and more are available. The Calm Room is accessible during Museum hours.
Assistance Request
We strive to make the Museum a welcoming place for all visitors. For additional assistance, please call (615) 416-2001 or use the below Assistance Request Form.
REQUEST ASSISTANCE
Language Availability
In collaboration with the UT Tennessee Language Center, the Museum has interpretive gallery resources available in Arabic, English, French, German, Japanese, and Spanish. These materials and their locations in the Museum are listed below.
Audio guides to supplement the self-guided Museum tour are available for purchase. Devices are borrowed during your visit and returned at the end of your tour. Audio guides are available in the following languages:
- English
- French
- German
- Japanese
- Spanish
The exhibit panel text for Sing Me Back Home, the Museum’s exhibit that traces country music from its roots to present day, is available for check out from Guest Services Desk near the Museum’s main box office. The following languages are available:
- Arabic
- Spanish
- Braille*
* Braille visitor resource books can checked out from the Guest Services Desk near the Museum’s main box office.
Website Accessibility
The Museum is committed to facilitating the accessibility and usability of this website for people with disabilities and strives to implement relevant portions of the World Wide Web Content Accessibility Guidelines AA compliance level. If you have questions or feedback about the accessibility of countrymusichalloffame.org, or any specific Museum web page, please contact marketingdept@countrymusichalloffame.org.