Event Sales Team


Director of Event Sales
Contact Heather

Heather McCroskey began her meetings and conventions career over 20 years ago in New Orleans, LA. After Hurricane Katrina, she and her family relocated to Nashville, where she began working in events at Gaylord Opryland Resort & Convention Center as a Convention Services Manager. In 2013, she made a career shift from event services to meeting planning, joining association management company, Parthenon Management Group as Meetings Manager and in 2016 she was promoted to Director of Meetings. Heather joins the Country Music Hall of Fame® and Museum as Director of Event Sales and Catering. When not working she enjoys spending time with her husband and son, working on DIY projects, kayaking down the river with her puppies (Fred and Dude) and cheering on the New Orleans Saints​.


Event Sales Manager
Contact Mary Katherine 

A Birmingham, Alabama native and a graduate from The University of Alabama, with a hospitality degree, Mary Katherine Roberts made Nashville her home in 2013 when her husband’s job brought them to the Music City. Prior to joining the Country Music Hall of Fame and Museum as an Event Sales Manager in November 2015, Mary Katherine served as a sales manager for the Sheraton and Westin Birmingham Hotel, sales manager at The Hermitage Hotel, and a sales executive for TrueBlue Hospitality. Outside of work, Mary Katherine enjoys spending time with her husband, daughter, friends, and her two dogs.


Event Sales Manager
Contact Katelyn

Originally from Shelbyville, Indiana, Katelyn Elliott graduated from Indiana University Purdue University – Indianapolis with a Tourism, Convention and Events Management degree. During her time in Indianapolis, she was able to intern during the world renowned Indy 500 and Brickyard 400 at the Brickyard Crossing Golf Course and Conference Center. She also worked for an off-site catering company, MBP Distinctive Catering, just before making the big leap to Nashville. While enjoying time with her husband, you can also catch Katelyn cheering for her beloved Purdue Boilermakers or Indianapolis Colts.


Event Sales Manager
Contact Jacqui

Jacqui Woodford hails from the great midwest state of Ohio. She attended Bowling Green State University and majored in Interpersonal Communications. After college she moved to Orlando, Florida where she gained event experience with the Walt Disney Company and a Marriott Autograph Collection hotel. With over 10 years in the event planning industry, she has been a part of the complete event process from sales, to planning and executing as the onsite contact. Jacqui knows the full scope of what it takes to bring an event to life! During the weekends she loves to spend time with her family traveling around our great Music City.



Wedding Sales & Catering Manager
Contact Rachael

Rachael Vacek was born in Nashville, and after moving away to Indiana and Ohio for grade school, her family moved back to this wonderful city where she attended the University of Tennessee at Martin and majored in Public Relations and minored in Marketing. Rachael began in the industry with an internship with a local wedding planner, followed by multiple event jobs all around Nashville to give her a base in coordinating, catering, planning, and managing. She started here in July 2018 and is so excited to begin doing weddings at such an amazing facility where their mission and music speak volumes. She absolutely loves everything about weddings, but most of all she loves seeing the biggest day of her clients' lives come to life and the happiness it brings them. She loves the relationships she builds with them.