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Policies & FAQ

MUSEUM POLICIES

Our policies and guidelines help protect the Museum’s collection and ensure a safe and enjoyable experience for visitors. We appreciate your cooperation.

  • We welcome all service animals recognized by the Americans with Disabilities Act (ADA). Emotional support animals or pets are not allowed.
  • No food or drink is allowed inside the Museum galleries. Bottled water is permitted as long as it is in a sealable container.
  • You are welcome to take all of the still photography you like in the Museum and most Museum programs as long as it is for private, noncommercial use only; however, flash photography, selfie sticks and tripods are prohibited.
  • No video recording is allowed in the Museum galleries, the Historic RCA Studio B tours, Hatch Show Print tours, and during Museum programs.
  • Luggage, carry-on bags, or oversized backpacks are not permitted in the Museum and cannot be checked. Visitors of the Museum are welcome to continue to check coats, umbrellas, or shopping bags at the Guest Services Desk. All items are subject to inspection and the Museum reserves the right to decide what should be checked.
  • No weapons allowed. This includes knives, guns, pepper spray, stun guns, and other sharp objects.
  • Children under the age of 13 must be accompanied by an adult.
  • Smoking, including electronic smoking, is not permitted in the Museum or on its grounds.

FAQ

  • When is the Museum open?

The Museum is open 7 days a week from 9am-5pm CDT/CST. We are closed on Thanksgiving Day, Christmas Eve, and Christmas Day. Please note the galleries close promptly at 5:00pm and we begin alerting visitors 15 minutes prior to close. The Museum is self-guided, but we recommend at least two hours to experience the full Museum tour.

  • Where should I park?

There are several paid lots located around the Museum. The Music City Center (6th Avenue S. and Demonbreun) and the Hilton Hotel are both across the street from the Museum and offer paid parking. Visit ParkItDowntown.com for additional options.

  • I’m staying at a downtown hotel, but don’t have my car. How do I get to the Museum?

We are within walking distance of many downtown hotels. The Music City Circuit is a free bus line that runs throughout the downtown area. Visit NashvilleMTA.org for route details. Uber and Lyft are also available in Nashville.

  • Can I get a guided tour of the Museum? How much time should I allow?

We are a self-guided museum, allowing you to design your own experience based on your specific interests. However, with our expanded exhibit space, we suggest allowing approximately two hours to experience the Museum. Audio guides to enhance your visit are available in English, Spanish, Japanese, French, and German, and can be purchased on property or online.

Spend the entire day with us and add on tours of Historic RCA Studio B and Hatch Show Print (each tour lasts one hour), and enjoy lunch or a snack at one of our three dining options. Your museum ticket allows entry in and out of the museum all day until closing at 5:00 PM, though you can linger at one of our four retail stores (open until 6:00 PM).

  • Do you offer any discounts?

Yes! We offer discounts on Adult General Admission tickets to Students, Seniors (60+), and Military/Veterans, with valid identification. (Discounts and coupons must be applied at time of purchase at the Museum Box Office only, and do not apply to discounted Experiences prices.)

  • Do you have any special discounts for locals?

Yes! We have a Museum admission program for locals. Visit the Locals Program page for more details.

  • Do you take travelers checks?

We accept all major credit cards and cash. We do not accept personal checks or travelers checks.

  • Will I enjoy this tour even if I’m not a country music fan?

Yes! One of our favorite comments to hear from our guests is that they did not walk in our doors as a country music fan, but they left as one. Country music has roots tied to so many other genres of music. There is something for everyone here.

  • Will my kids have fun?

Yes! We are a family-friendly museum with something for visitors of all ages! With several interactive stations, videos, recording and listening booths, kids can be a part of the music. The Taylor Swift Education Center offers a large variety of special family programming designed specifically to make music come alive for children of all ages. We have new exhibit space specifically designed for the young—or the young at heart. Visit our Calendar page for a full schedule of this month’s programs!

  • Do you offer wheelchairs?

Yes. We have a limited number of complimentary wheelchairs available on a first-come, first-served basis. We will ask for a photo ID in order for the wheelchair to be checked out. The wheelchairs are not allowed off of the premises. There are accessible ramps located at each of our entrances.

  • Can I leave the Museum and come back today?

Yes! Your ticket is valid all day with come-and-go privileges. Just keep your ticket and show it at the elevator when you are ready to re-enter the Museum. (Tickets are non-transferrable.)

  • I didn’t finish my tour, can I come back tomorrow?

Museum tickets are for one day only. If you wish to return for a second day, the price of your Museum admission ticket can be applied to a membership which will give you unlimited access for a full year. Visit our Membership page for additional details!

  • Where do I go for my Studio B tour?

The RCA Studio B tour starts at the Country Music Hall of Fame and Museum. Look for a sign that reads “Studio B Tour Meets Here” located in the conservatory, next to the front doors. Please be in this area no later than 15 minutes before your scheduled tour time. If you miss the tour, we cannot guarantee room on another tour and you forfeit your non-refundable seat. The tour guide will show you to the shuttle that will take you to the studio.

Where do I go for my Hatch Show Print tour?

The Hatch Show Print tour begins in the 5th Ave. lobby, located in front of the Hatch Show Print Retail Store. Please be in this area no later than 10 minutes before your scheduled tour time. If you miss the tour, we cannot guarantee room on another tour and you forfeit your non-refundable seat.

  • Is there a long line/wait to buy tickets? How can I avoid a line?

During busier days, you may experience a line. However, they do move much quicker than other large museums. To save time and bypass the Box Office, you can plan ahead and purchase your ticket package online. Select the “Print at Home” option when checking out (and not “Will Call”). Be sure to print your document with the barcode and bring it with you. You will then be able to go straight to the elevators to enter the Museum galleries. Our busiest hours are usually 11 a.m. – 2 p.m. So, you may want to try to plan accordingly.

  • Where can I nurse my baby?

One of our Guest Relations Specialists will be happy to escort you to our private first aid room. All of our restrooms are also equipped with changing stations.

  • Are baby strollers allowed in the Museum?

Sure! We do recommend using the umbrella strollers if possible.

  • Can I bring my pet?

The Museum abides by the Americans with Disabilities Act (ADA), and allows only service animals—that is, animals trained to perform specific tasks for an individual with a disability. The Museum does not allow emotional support animals or household pets.

  • Are there places to sit down during the tour?

There are benches located throughout the Museum.

  • How often do the exhibits change?

There is always something new to see with each visit! With having over 2 million artifacts in our collection, we continuously update and refresh our permanent exhibits as well as curate exhibits that may be here for 6 months or 2 years.

  • I may have lost something at the Museum, do you have a Lost & Found?

Yes. Please call us at 615-416-2001, or visit the Guest Services desk and we will check for your item.

  • What if I get hungry, is there a place to eat?

Yes! The Country Music Hall of Fame & Museum is home to 222Bajo Sexto, and the Red Onion. Feel free to take a break from your tour to refuel!.

  • Can I bring my camera?

We encourage you to take all the photographs that you’d like as long as they are for personal use, but in order to preserve our artifacts, we ask that you turn the flash off. All videos and music in the Museum are copyrighted, therefore videography is not allowed. This also applies during tours of Historic RCA Studio B and Hatch Show Print.

  • Can I take food or drinks into the Museum?

Like other museums, we do not allow food or beverages into the galleries. We will allow water bottles as long as they are in a sealable container. There are also water fountains located next to the restrooms on each floor.

  • Can I check a bag or my coat?

You are welcome to check your coat, umbrella, or shopping bag at the Guest Services Desk.

However, luggage, carry-on bags, and oversized backpacks are not allowed in the Museum and cannot be checked. For luggage stowing options, contact Stow Station at 615-571-9071 or www.stowstation.com

All items are subject to inspection and the Museum reserves the right to decide what should be checked.

  • I have an instrument or piece of country music memorabilia that has been in my family for generations, can you appraise it?

Unfortunately we are not able to appraise instruments or artifacts. The American Society of Appraisers can help you find someone to authenticate your piece.

  • Is every artist that is featured in the Museum a Hall of Fame inductee?

No. The Hall Of Fame Rotunda is the special place where only the Hall of Fame Members are honored. The Museum itself is designed to tell the chronological story of country music from our folk roots to the present day. So a vast variety of artists, even from a variety of genres of music, are represented.

  • How does an artist get inducted into the Country Music Hall of Fame? Can I vote?

Election to the Country Music Hall of Fame is solely the prerogative of the Country Music Association. New members, elected annually by an anonymous panel of industry leaders chosen by the CMA, are formally inducted in special, invitation-only ceremonies held at the Country Music Hall of Fame and Museum.

The Country Music Hall of Fame and Museum is a 501(c)(3) non-profit educational organization and does not participate in the election. Through an agreement with the CMA, the Museum exhibits the bronze plaques commemorating membership in a space and fashion befitting this great honor.

  • Do you offer gift certificates?

Yes, gift certificates can be purchased on site or over the phone with our office at 615-416-2001. Our staff is in the office, 7 days a week, from 9-5pm CDT/CST.

  • What are some other nearby attractions?

The Country Music Hall of Fame and Museum is located in the Downtown district in the city of Nashville. We are within walking distance of the Ryman Auditorium, the Johnny Cash Museum, Walk of Fame Park and Broadway, which is where many restaurants and live music venues are located. The Nashville Convention & Visitor Corp has a website with information about all events and attractions in the city: www.visitmusiccity.com.

  • How can I become a volunteer at the Country Music Hall of Fame and Museum?

We value our volunteers and couldn’t accomplish all that we do without them! We are always looking for friendly faces to join our volunteer team. Please visit our Volunteer page for more information.

ACCESSIBILITY

The Country Music Hall of Fame® and Museum strives to provide all visitors with an enjoyable experience by offering services to assist with various needs and abilities. In addition, our facility is equipped with various features and amenities we hope will create a welcoming environment for all our guests. If you have questions or would like to receive additional information regarding the accessibility of our facility and resources, please contact us.

All programs and services are included with admission to the Museum unless stated otherwise.

MOBILITY IMPAIRMENTS

There are two main entrances into the building. An entrance access ramp for our entrance that faces Demonbreun Street is located on the Fifth Avenue corner of the building. The Fifth Avenue entrance ramp is located to the side of the doors. Inside, the Museum is equipped with elevator service at all levels. Ramps are in place for wheelchair accessibility. Historic RCA Studio B tours are also wheelchair accessible. However, due to weight limitation for the wheelchair lift on the bus, motorized wheelchairs or scooters are not allowed. We do have wheelchairs that can be used in their place. A ramp is located for entry at the Studio along with accessible restrooms for emergencies. Please remember that all Studio B tours depart from the Country Music Hall of Fame® and Museum, and you must be at the waiting area at least 10 minutes prior to tour time.

Courtesy Wheelchairs

A limited number of courtesy wheelchairs are available on a first-come, first-serve basis for our visitors while they are touring the Museum. Wheelchairs can be checked out at the Guest Services desk. Ask a Guest Relations Specialist for assistance.

Accessible Seating

The Ford Theater and CMA Theater both have designated wheelchair accessibility areas. These areas are on a first-come, first-served basis.

Accessible Restrooms

Wheelchair-accessible and Family restrooms are available on all floors of the Museum, with accessible water fountains located by each.

VISUAL IMPAIRMENTS

Large Print Guides

Our Audio Tour is a great enhancement to the Museum experience. We also have a Large Print Guide of the Museum’s audio script that is available at the Guest Services desk. Feel free to ask a Guest Relations Specialist for more information.

Descriptive Tours

Many exhibits have sound stations where visitors can experience the various styles of country music, hear recorded interviews with artists, or listen to related broadcast programs, such as the Grand Ole Opry. Upon request, guided tours are available for visitors who are blind or have visual impairments.

If you require a guided tour, please contact us online or at (615) 416-2001 to reserve a tour guide two weeks prior to your visit.

AUDITORY IMPAIRMENTS

Assistive Listening Devices

Our Audio Tour is a great enhancement to the Museum tour, and is T-coil compatible. Headsets are available upon request with the standard audio wand rental. We offer the tour in English, German, French, Japanese, and Spanish.

Audio Tour

Printed copies of our Audio Tour are available at our Guest Services desk.

Sign Language Interpretation

Sign Language Interpreters are available for most of our Museum programs upon request. If you require sign language interpretation, please contact us online or (615) 416-2001 two weeks prior to the Museum program. These requests are subject to the availability of an interpreter, and may have a range of time limitation.

SERVICE ANIMALS

The Museum abides by the Americans with Disabilities Act (ADA), and welcomes all service animals, that is, animals trained to perform specific tasks for an individual with a disability, into all the public areas of the Museum.

TRANSPORTATION ACCOMMODATIONS

Transportation by the City's MTA

The Nashville Metropolitan Transit Authority (MTA) provides transportation services in Davidson County for those with disabilities who are unable to use the standard buses with fixed routes. These services, which must be pre-scheduled, are available both to Davidson County residents and visitors. Bus fare for a one-way trip is $2.50 (subject to change), though this is subject to change. Personal Care Attendants and Service Animals may ride at no extra charge; however, they must be mentioned in the reservation. Further information, eligibility requirements, and reservation forms and procedures are available at the Nashville MTA's website.

For any additional accommodations, please contact us at (615) 416-2001 or online.

The Museum welcomes comments and suggestions about how we might continue to improve the experience for guests with disabilities. Please call 615-416-2001, email us, or write to us at:

The Country Music Hall of Fame and Museum

Ticketing Services & Reservations

222 Fifth Ave. South

Nashville, TN 37203

NASHVILLE INFORMATION

For more information on what to do in Nashville, visit the Nashville Convention and Visitors Corp website.

Also visit www.nowplayingnashville.com for all of your entertainment options in and around the city.

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