Covid-19 Policies and Procedures
The health and safety of our staff and guests are our highest priority. We have taken measures and instituted new policies related to the control of COVID-19. We ask that you follow all instructions provided by staff and on-site signs.
- Masks are required for all visitors except those under the age of 2.
- Our staff will be conducting temperature checks as guests enter the Museum.
- Visitors are asked to maintain a distance of six feet from other parties.
In order to protect visitors, staff, and volunteers, retail employees at Hatch Show Print and the Country Music Hall of Fame and Museum follow Centers for Disease Control (CDC) recommendations and retail industry best practices to maintain a clean and safe experience.
- Staff members are required to wear face coverings at all times.
- Employees have been trained on expanded daily maintenance standards. Those standards include but are not limited to:
- Cleaning credit card PIN pads with disinfecting wipes after each transaction
- Cleaning checkout counters with disinfecting wipes after each customer visit
- Restricting cash register use to a single sales associate per shift
- Cleaning cash register keys and touch screens between each user
- Cleaning telephones with disinfecting wipes after each use
- Staff will review and comply with current social distancing guidelines.
- Plexiglass shields have been installed at all retail counters to protect guests and staff.
- Social-distancing reminders (on posters, floor decals, and more) are located in all retail spaces.
Hatch Show Print
Interactive tours in our letterpress shop resume starting on Thursday, September 10, with new policies and procedures in place to maintain social distancing measures and minimize the risk of spreading COVID-19. Tours will have limited capacity and required a timed reservation. .
RCA Studio B
Historic RCA Studio B tours resume starting on Thursday, September 10, with changes in ticketing and procedures and processes, all guided by a focus on the health and safety of staff and guests. Tours will have limited capacity and required a timed reservation.
As we navigate through this unprecedented time, we have implemented a number of new safety measures based on guidance from health authorities, including the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. The safety and well-being of our guests and employees are our top priority and guide our decisions.
We have taken enhanced health and safety measures to help ensure a safe environment for our guests and staff. Please follow all posted instructions while visiting The Country Music Hall of Fame® and Museum and its ancillary properties – Hatch Show Print, Historic RCA Studio B, the CMA Theater at the Country Music Hall of Fame and Museum, and the Taylor Swift Education Center.
Per the CDC: “Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. There is no way to ensure zero risk of infection. The best way to prevent illness is to avoid being exposed to this virus. In general, the more closely you interact with others and the longer that interaction, the higher the risk of COVID-19 spread. If you decide to engage in public activities, continue to protect yourself by practicing everyday preventive actions.” Additionally the CDC states that, “older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing serious complications from COVID-19 illness.”
By visiting the Museum and its ancillary properties – Hatch Show Print, Historic RCA Studio B, the CMA Theater at the Country Music Hall of Fame and Museum, and the Taylor Swift Education Center – you voluntarily assume all risks related to exposure to COVID-19.
In order to provide maintain social distancing guidelines, we are reducing and managing our daily capacity. Museum tickets have transitioned from General Admission to Timed Entry. Hatch Show Print and Historic RCA Studio B tours will have limited capacity and will require a timed reservation.
- The Museum is self-guided, but we recommend at least two hours to experience the gallery spaces.
- Guided Tours of Historic RCA Studio B and Hatch Show Print are one (1) hour in length.
- Please allow a 30-minute window between each experience (Timed Museum Admission or another tour) you plan to attend .
Advanced ticket purchase is highly recommended and can be done online.
You will need to select a date and time to enter the Museum. You will not be allowed to enter the Museum galleries until your actual ticket time. However, you are welcome to explore our Museum Retail Stores and Conservatory space. After reserving your timed ticket, you will receive an email confirmation with further instructions, as well as your electronic ticket. E-tickets can be scanned from your smartphone.
Museum members can reserve their timed entry through the Membership portal
The Country Music Hall of Fame® and Museum is located in Downtown Nashville and can only be accessed from Demonbreun Street. Please allow for travel time and plan to arrive at the Museum on or slightly before your scheduled time. We can only guarantee entry on the date and time of your reservation.
Circa: The Museum Store, Hatch Show Print Store, and Hatch Show Print’s Haley Gallery will be open with limited capacity.
To adhere to the CDC’s recommendation of limited face-to-face contact and appropriate social distancing The Country Music Hall of Fame® and Museum and its ancillary properties have implemented the following measures:
- If you do not feel well or have symptoms of COVID-19 on the day you are planning on visiting the Museum, please choose to visit the museum on a different day.
- For ticket changes, please contact us either at Reservations@countrymusichalloffame.org or 615-416-2001 at least two (2) hours before your scheduled timed entry. Due to limited capacities, changes to your original order are limited and may not be available.
- All guests two years of age and above are required to wear masks while visiting, due to Nashville's mask mandate and our own institutional protocols. We encourage anyone with a condition that prevents them from wearing a mask to postpone their visit to the Country Music Hall of Fame and Museum until the current health and safety policies are lifted.
- Museum Galleries, Hatch Show Print, Historic RCA Studio B, retail shops, and dining capacities will be limited.
- Cash payments will not be accepted at the Museum box office, retail locations and dining, at this time. Apple Pay (via iPhone and Apple Watch) as well as contactless payment via Credit Card are both available.
- We have implemented 6-foot physical distancing policies throughout The Country Music Hall of Fame® and Museum and its ancillary properties – Hatch Show Print, Historic RCA Studio B, the CMA Theater at the Country Music Hall of Fame and Museum, and the Taylor Swift Education Center.
- During your visit to the Country Music Hall of Fame® and Museum, you'll follow a one-way path through the Museum Galleries. Select features will be closed, while others will be modified.
- Indoor areas where adequate physical distancing cannot be achieved will remain closed at this time. These areas include: The Ford Theater, Second Floor Theater, CMA Theater, and the Taylor Swift Education Center.
- We will monitor capacity and direct people through select exhibits including: The East Wing Gallery – currently featuring the exhibits We Could: The Songwriting Artistry of Boudleaux and Felice Bryant, Brooks & Dunn: Kings of Neon, and interactive aspects of our American Currents: State of Music exhibit.
- Complimentary stylus pens will be given to each guest upon arrival to use when experiencing our Interactive Exhibits.
There are several paid lots located around the Museum. The Music City Center (6th Avenue S. and Demonbreun Street) and the Hilton Hotel are both in close proximity to the Museum and offer paid parking. Visit ParkItDowntown.com for additional options.
The Country Music Hall of Fame® and Museum can only be accessed from Demonbreun Street.
- Please use the appropriately labeled “Entry” and “Exit” doors when moving through the building.
To reduce the risk of exposure and spread of COVID-19 the following cleaning and disinfecting procedures and measures have been implemented:
- We have increased the amount of routine cleaning using products that meet EPA guidelines, with a focus on high-traffic areas including elevators buttons, handrails, benches, handles, restrooms and counters, audio wands, wheelchairs, and railings on the bus for Historic RCA Studio B, among other things.
- Supplies, including alcohol-based hand sanitizer, disinfectant wipes, and facial tissue are available in high-traffic areas. With these supplies readily available to them, staff can make sure workspaces are clean and hygienic.
- Hand washing and hand sanitizing stations are located throughout the Museum.
To ensure all staff are thoroughly prepared and capable of properly executing all current (and future) procedures the following training and processes will be required:
- All staff members and vendor partners are required to complete a Health Screening (including a health questionnaire and temperature check) upon entrance into the museum or its ancillary properties.
- All staff members are required to wear a mask while working.
- Gloves will continue to be worn by employees who require them to do their jobs.
- Social-distancing measures have been implemented in all break, meeting, and office areas throughout the building.
- An enhanced cleaning process has been implemented for all office equipment and personal work space.
- Staff who do not feel well or have symptoms of COVID-19 will not be permitted to work.
- We’re further emphasizing our strong culture of health and safety among staff members and will continue to provide new training and reinforcement as we navigate through our reopening phases.