Policies and Procedures
MENUS
Our published menus are merely suggestions. We welcome the opportunity to tailor a menu to your event’s specific needs and goals. It is requested that all selections be confirmed at least 14 days in advance of the event. To ensure quality and safety, all food must be prepared and served by our team. We cannot accept “prepared” donated food products. Due to food handling and safety concerns, left-over food may not be removed from the premises.
TAXES AND SERVICE CHARGE
All food and beverage is subject a 21% service charge. Food and services, where applicable, are subject to 9.25% state sales tax unless valid proof of tax-exempt status is supplied. Alcoholic beverage pricing includes all required taxes.
GUARANTEE
A final guarantee of attendance must be submitted at least 72 hours prior to the function date. For events occurring on Mondays or Tuesdays, please provide this number by 5:00 p.m. the preceding Friday. It is the client’s responsibility to furnish this guarantee. In the absence of a final guarantee, charges will be based upon the original contracted guest count, or actual attendance, whichever is greater. We allow for a 3% overset. Should your attendance exceed the overset, a 10% surcharge will be added to the base menu price of each additional guest served.
PAYMENT
To secure our services, a 50% deposit on the event’s estimated cost is due with receipt of a signed contract. A final invoice for payment of the balance will be provided upon the completion of the event (once alcohol consumption is calculated, etc.). Payment terms on the remaining balance are “net 30 days” upon receipt of the final invoice.
CANCELLATION
Should you find it necessary to cancel an event 30 days or more prior to the contracted event date, the cancellation penalty will equal 50% of your contracted amount or 100% of your initial deposit. For cancellations occurring inside of 30 days prior to the contracted event date, the cancellation penalty will be equal to 100% of all estimated revenues.
ALCOHOLIC BEVERAGES
The Tennessee Alcoholic Beverage Commission regulates the sales and service of all alcoholic beverages.
Hall of Fame grill & catering, LLC, doing business as Two Twenty•Two grill & catering is responsible for the administration of those regulations for events at the Country Music Hall of Fame® and Museum. Therefore, all alcoholic beverages must be purchased from Hall of Fame Grill & Catering, LLC. For “hosted” bars, all charges are based on consumption.
We will be happy to share our consumption audit with you after the event. It is a great tool for future planning purposes.
RENTALS AND DÉCOR
Menus are priced to be inclusive of standard service equipment... tables, fruitwood finished folding chairs, floor-length spun polyester linens, glassware, china and flatware. There are many linen color options to choose from at no additional charge.
Complimentary votive candles are standard for all evening events.
Should you desire additional rentals, a different chair, or wish to upgrade linens, china, glassware, etc., your catering representative will be happy to discuss options and pricing with you.
For additional fees, we will gladly assist you with floral centerpieces, ice sculptures, decorative lighting, and many other décor elements.
LABOR
Our staffing ratio is generally 1 server per every 20 guests. Labor, with the exception of “cash” bars, and “hosted” bars that fail to meet minimum sales requirements, is included in all menu pricing. However, should your event exceed the contracted end time, or require additional staffing at your request, additional labor fees will be assessed.
A service charge of 25% will apply for events scheduled on certain holidays. These include the following: Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day.
