Employment

Listed below are all of the paid positions and internships currently available at the Country Music Hall of Fame® and Museum. To apply for any position, please email your resume and cover letter to to hresources@countrymusichalloffame.org or to the contact listed under the job description.


Company Description
The Country Music Hall of Fame® and Museum is operated by the non-profit, educational Country Music Foundation (CMF). The mission of the Museum is to identify and preserve the evolving history and traditions of country music and to educate its audiences. Functioning as a local history museum and as an international arts organization, the Museum serves visiting and non-visiting audiences including fans, students, scholars, and members of the music industry. The Country Music Hall of Fame® and Museum is accredited by the American Association of Museums, certifying that the Museum operates according to the highest standards, manages its collection, and provides quality service to the public. Of the 8,000 museums nationwide, only some 750 are accredited.

The Country Music Hall of Fame® and Museum has been the home of America's music since 1967. In keeping with the cultural significance of the music and the heroic achievements of those who form its membership, the Museum opened in a $37 million landmark, new building in May 2001.   An expanded Museum gallery will open its doors spring of 2014.  Additional events spaces opening in October 2013, will take the institution from its current 140,000 square feet of event space to more than 350,000 square feet. This expansion will include an 800-seat theater and a 10,000 square foot glass front event hall (along with other spaces) and state of the art kitchen and support areas.

The Country Music Foundation is an equal opportunity employer.

Available Positions

Reservation Specialist - Hourly, part-time (benefits not included) – SATURDAY AND SUNDAY REQUIRED

Job Description:

As a Reservations Specialist, you are the first person that our guests interact with on the phone. It is up to you to provide a prompt and friendly greeting, while assisting guests with a wide range of needs.

Role Summary:

  • Maintain institutional and departmental standards while assisting guests with current knowledge of Museum products, programs, membership, exhibits, etc.
  • Assist guests with phone/online reservations and billing processes for admission packages, group tours, programs, memberships, events, and any other ticketing and/or service needs. 
  • Proactively sell/up-sell products to provide the best experience for our guests and maximize revenue.
  • Understand the internal phone transfer process and departmental structure to efficiently direct incoming calls
  • Operate multiple software systems (Microsoft Office, Patron Edge, Raiser’s Edge, EMS, etc).  The necessary training will be provided.
  • Support other areas of the Museum Sales and Guest Relations Dept. as needed.
  • Complete other duties as assigned.

Key Qualifications:

  • At least 2 years of customer service or hospitality experience
  • At least 2 years of college level coursework
  • Knowledge of sales tactics and proactive up-sells strategies
  • Ability to multitask, pay strict attention to detail, and think creatively and analytically
  • Available to work varied shifts including evenings, weekends and holidays
  • Must have outstanding communication skills (both written and verbal)
  • Knowledge of Nashville tourism highlights as well as country music history preferred

To apply for this position, please email your resume to rlane@countrymusichalloffame.org.  No phone calls please. 


Available Positions

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Petrella, First Lady of Country Soul Scholar

JOB DESCRIPTION:

The Country Music Hall of Fame and Museum seeks African-American candidates for the Petrella, First Lady of Country Soul Scholar position, funded by Dreams of the Heartland Foundation, Inc. This 12-week full-time position will contribute to cataloguing and digitizing the Museum's photographic collection, and is intended to provide opportunity and experience for a graduate student enrolled in a Master's program in Library and Information Sciences with an African-American or minority background.

The Petrella, First Lady of Country Soul Scholar position will run from June to August 2015.

Role Summary:

  • Properly handle fragile and rare archival materials.
  • Support the preparation of materials for digitization.
  • Digitize and enter metadata of Image Collection negatives, prints, and accompanying materials into Country Music Foundation digital asset management system, CONTENTdm.
  • Re-house negatives, images, and documents.
  • Assist in creation of reports as required by employer.

Key Qualifications:

  • Enrollment in Master's Degree in Library and Information Science program from an ALA accredited institution
  • Cataloging experience.
  • Knowledge of photographic scanning/digitization.
  • Ability to properly handle fragile and rare archival materials.
  • Ability to use Adobe Photoshop.
  • Experience with CONTENTdm or similar digital asset management system preferred.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Familiarity in working with a variety of photographic sources is highly desirable, as is a working knowledge of country music.
  • Ability to perform duties with professionalism, which includes relating to others in group settings and individually in a courteous, cooperative, sensitive, and collegial manner.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

Employment is subject to a background check. To be considered for this position please send your cover letter, resume, and three references to:lboulie@countrymusichalloffame.org.


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Country Music Hall of Fame and Museum Store Sales Associate

Job Description:

Sales Associates will assist visitors and customers in our “Museum Store” retail store located inside the Country Music Hall of Fame and Museum. Associates will greet visitors, answer questions regarding products offered for sale in the store. 

Role Summary:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs
  • Has knowledge of Country Music.

Key Qualifications:

  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful.

Please submit your resume and availability to Debbie Maddox at dmaddox@countrymusichalloffame.org. No phone calls please.


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Receiving and Stocking Associate   

Job Summary:

This position splits time between the stock/receiving area (back-of-house) and sales floor (front-of-house) ensuring that merchandise is properly ticketed and the sales floor is fully stocked and ready-to-sell at all times. During times of low inventory receiving R&S associate will spend time on sales floor.

Role Summary:

Back-of-house:

  • Monitor merchandise for proper and complete ticketing/labeling
  • Maintain stock room organization and cleanliness
  • Maintain inventory list of warehouse merchandise and set up weekly visits
  • Checking in and receiving of merchandise
  • Participate as needed in periodic Physical Inventory activities

Front-of-house:

  • Observe merchandising areas and communicate with Store Selling Supervisors to gather information about merchandise needs for store locations
  • Fill sales floor with each merchandise item, maintaining merchandising techniques and displays
  • Assist guests, turning them over to sales associates as appropriate

Key Qualifications:

  • Self-motivated and ability to multi-task
  • Candidate must be extremely organized and detail oriented
  • Ability to stand for long periods of time
  • Ability to lift 75 pounds
  • Wednesday to Sunday availability

Please submit your resume to dmaddox@countrymusichalloffame.org. No phone calls please.


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Moving Image Digitization and Metadata Specialist

Job Description:
This is a project-based position scheduled to last 22 months at 40 hours per week with health insurance and benefits.  Country Music Foundation is an equal opportunity employer. Start date June 2015.

Role Summary:

  • Work with CMF staff and project consultants to create a workflow for one inch open reel video digitization, batch processing of files, file storage, and metadata management.
  • Operate Sony BVU-950 playback deck and Mac pro.
  • Operate Blackmagic Analog to Digital software.
  • Perform quality checks and control of newly-created files.
  • Perform and advise on basic cleaning, maintenance, and trouble-shooting of Sony BVU-950 playback deck.
  • Upload metadata into DAM system.
  • Assist in creation of reports as required by granting agency and employer.
  • Perform duties with professionalism, which includes relating to others in group settings and individually in a courteous, cooperative, sensitive, and collegial manner.
  • Reports to Director of Digital & Library Collections

Key Qualifications:

  • 2 years minimum experience in digital preservation of legacy video formats for archival purposes (preferred).
  • Master’s Degree in Library and Information Science from an ALA accredited institution (preferred).
  • Bachelor’s degree in related field; and Cataloging experience.
  • Experience with CONTENTdm or similar digital asset management system preferred.
  • Basic knowledge of country music and American vernacular music is preferred.
  • Excellent time management skills; ability to work efficiently with tight deadlines.
  • Applicant should be detail oriented and patient. 
  • The ability to multi-task will be considered an asset.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

To Apply:
Employment is subject to a background check.  To be considered for this position please send your cover letter, resume, and 3 references to: lboulie@countrymusichalloffame.org  




Hatch Retail Sales Associate

JOB DESCRIPTION:

Sales Associates will assist visitors and customers in our “Hatch” retail store located inside the Country Music Hall of Fame and Museum. Associates will greet visitors, answer questions regarding products offered for sale in the store.

Role Summary:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful.

Please submit your resume and availability to Debbie Maddox at dmaddox@countrymusichalloffame.org. No phone calls please.




Circa Sales Associate

JOB DESCRIPTION:

Sales Associates will assist visitors and customers in our “Circa” retail store located inside the Country Music Hall of Fame and Museum. Associates will greet visitors, answer questions regarding products offered for sale in the store.

Role Summary:

  •  Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful.

Please submit your resume and availability to Debbie Maddox at dmaddox@countrymusichalloffame.org. No phone calls please.



Accounts Receivable Accountant     

Job Summary:

The Accounts Receivable Accountant (AR Accountant) is a very important member of the Country Music Foundation, Inc. accounting team. The AR Accountant is a full-time position reporting to the Accounting Manager.  He/She will accurately and timely account for and record receivables due to the Country Music Foundation, Inc.   He/She will also ascertain that accurate AR balances are reflected in the general ledger.

Role Summary:

  • Sending invoices within five business days of the transaction.
  • Posting payments received on a timely basis.
  • Sending monthly statements.
  • Meeting internally with originating department as needed.
  • Following up with customers as required.
  • Preparing journal entries and account reconciliations as needed.
  • Assist with special projects.

Key Qualifications:

  • Bachelor’s degree with a major in Accounting from an accredited university  
  • Entry level position
  • Proficiency in Microsoft Office Excel required. Proficiency in Microsoft SL (Solomon) desired.
  • Must possess strong analytical ability, strong math skills, customer service, verbal and written communication skills and problem solving skills. Must be able to handle multiple tasks in a fast paced, professional, fun environment.

      Employment is subject to a background check.  To be considered for this position please send your letter of interest and resume to:

Samantha Ramey, Accounting Manager
Country Music Foundation, Inc.
222 Fifth Avenue, South
Nashville, TN 37203
Fax (615) 742-9880
sramey@countrymusichalloffame.org

No phone calls please.




Operations Tech

Job Description:

Technician must be present for event set-up and tear down.  Position will handle deliveries for 222, housekeeping supplies, office supplies, Hatch Show Print, retail stock, shipping items, etc. Position will assist Operations with duties including building walk through, warehouse runs, distribution of deliveries and coordination of bus repairs. Working hours will be scheduled in based on event calendar; to include nights, weekends and holidays.  This position will report directly to the Lead Operations Tech.

Role Summary:

  • Duties include daily set up for events which include movement of tables, chairs, podiums, stage, pipe and drape, hanging of banners and other miscellaneous requests as well as set-up for 222 Grill and Catering
  • Ensure that event space is re-set at end of event for next business day
  • Ensure that entire front of house museum space is clean and organized throughout the day
  • Assist with supervising temp staff, set-up staff, housekeeping staff, and vendors
  • Ensure the cleanliness of the Facility, and event space meets CMHOF expectations
  • Perform housekeeping and janitorial duties such as sweeping, mopping, dusting, pressure washing, etc.
  • Support all CMHOF staff and assist with interdepartmental requests
  • Perform other duties assigned

Key Qualifications:

  • This job will require working with the public
  • Must be able to lift 75lbs continuously throughout workday.
  • Must be able to work a flexible schedule including weekends, evenings, and some holidays
  • Professional, Upbeat, and energetic
  • High School diploma or equivalent
  • Must pass a background check
  • Communication skills a must
  • Previous experience in the hospitality industry a plus.

615-255-2245 Email resume to: hresources@countrymusichalloffame.org No phone calls please.




Network Systems Specialist

Reports To:  IT Director

Job Summary: 


The Network Systems Specialist role will be responsible for resolving employee/customer hardware/software issues timely and accurately.  He/she works with a help ticket tracking software to record, track, and report upon the IT issues as reported to the Help Desk. Analyze key metrics to ensure issues are permanently resolved.  Work with all employees to improve the IT experience.

Attention to detail, excellent customer service, punctuality, and a ‘can do’ attitude are required.  Flexibility to be on-call and/or address IT urgent situations as needed.

Education & Experience:

  • Bachelor’s degree, or equivalent experience, in Information Systems or related field of study.
  • Strong technical knowledge of physical networking and Windows Server operating systems.
  • Strong technical knowledge of current network hardware, protocols, switches, etc.
  • High level of proficiency with Microsoft Active Directory, DNS, DHCP and VMware based server virtualization.
  • Extensive experience creating and managing secure LANs.
  • Experience in Layer 3 switching configuration and architecture including vlans creation and routing.
  • Extensive experience working with VoIP systems.
  • Extensive application support experience to include Microsoft SharePoint, Microsoft Exchange and Windows Web Servers or similar application stacks.
  • Knowledge of Linux, VB, Perl, SQl Databases and HTML
  • Strong Knowledge of SANS Storage Concepts and Management and Maintenance of large scale storage devices.
  • Data Center experience—design, built, worked, managed—would be ideal.

Role Summary:

  • Internal and external e-mail routing and administration via MS Exchange
  • Internet, intranet, and VPN connections between employees, sites, and related.
  • Networking equipment, consisting of firewall and security appliances 
  • File, web and application servers, running a mix of operating systems 
  • Assist with Desktop Level support and help desk coverage as needed
  • Supporting a multi-platform environment
  • Disaster recovery operations, including live mirroring of data
  • Data management across multiple platforms and methods
  • Production application moves for internal and external systems
  • Change management for all equipment and servers
  • Develop and maintain documentation for all aspects of Network Operations
  • Keep separation of data, content, themes, business logic and data logic
  • Assist in documentation creation and maintenance
  • Other duties as assigned

Technologies involved include, but may not limited to:

Microsoft SQL Server 2005, 2008 (DBMS, SSRS, SSIS)
Windows Server 2003, 2008R2, 2008
VB, Perl, and power shell Scripting
Windows 7 & XP and MAC OSx; a few Linux machines as well
Active Directory
MS Exchange 2010
VMware virtualization – version 4 & 5
EqualLogic SAN
Veeam backup – 6.5 – 7.0
Fortinet & Watchguard Firewall
Switches – Dell and Cisco
Blackbaud Patron Edge and Raiser’s Edge
CounterPoint Point-of-Sale
POS credit card terminals (mostly Windows based)
Video Terminals

Environment:
We provide a casual working environment with excellent benefits and employee perks.  Standard office hours are 9:00 AM – 5:00 PM with some on-call requirements during museum hours, which are 7 days a week, 362 days per year, and open 9:00 AM – 6:00 PM.  This position requires on-call, occasional after hours and weekend work. 

Position subject to a background check.  Please email resumes to hresources@countrymusichalloffame.org.   No phone calls please





Line Cook

Job Description
We are looking for talented line cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. Position reports to Sous Chef and/or Kitchen Manager.

Basic Functions: 
A line cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions:


  • Sets up station according to restaurant/catering guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set forth.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Line Supervisor. 

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:
Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
phankins@countrymusichalloffame.org
Fax: 615-416-2058
No phone calls please.




Banquet Cook

Job Description
We are looking for talented banquet cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 
 
We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal banquet cook is motivated, results oriented and committed to providing outstanding customer service every day. Position Reports to: Sous Chef or Kitchen Manager

Basic Functions: 

A banquet cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions
  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef.


Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:
Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
phankins@countrymusichalloffame.org
Fax: 615-416-2058
No phone calls please.