Listed below are all of the paid positions and internships currently available at the Country Music Hall of Fame® and Museum. To apply for any position, please email your resume and cover letter to to hresources@countrymusichalloffame.org or to the contact listed under the job description.

Company Description

The Country Music Hall of Fame® and Museum seeks to collect, preserve, and interpret the evolving history and traditions of country music. Through exhibits, publications, and educational programs, the museum teaches its diverse audiences about the enduring beauty and cultural importance of country music.

The Country Music Hall of Fame® and Museum has been the home of America's music since 1967. In keeping with the cultural significance of the music and the heroic achievements of those who form its membership, the Museum opened in a $37 million landmark, new building in May 2001.   An expanded Museum gallery opened in spring of 2014.  Additional events spaces opened in October 2013, taking the institution from 140,000 square feet of event space to more than 350,000 square feet. This expansion included the 776-seat CMA Theater and a 10,000 square foot glass front Event Hall (along with other spaces) and state of the art kitchen and support areas.

The Country Music Foundation is an equal opportunity employer.


AVAILABLE POSITIONS

MUSEUM EDUCATOR (on-call, hourly position)

JOB DESCRIPTION:

The Country Music Hall of Fame® and Museum seeks energetic, friendly, creative, and experienced educators to engage student groups on interactive Museum tours and teach programs in the Taylor Swift Education Center. These enthusiastic individuals will inspire and encourage learning by greeting school groups upon arrival and facilitating fun educational, curriculum-aligned programs that expand the stories told in the galleries.

Role Summary:
  • Lead and teach education programs to K-12 student groups in the museum galleries and Taylor Swift Education Center. Travel to schools to provide outreach programs as requested;
  • Welcome school groups upon arrival and facilitate and provide school tours;
  • Assist with homeschool and family expedition days, educator free day, and other school program offerings as needed;
  • Assist with program facilitation, including program preparations, co-teaching and assisting participants throughout the activity;
  • Maintain and organize education materials, supply inventories, and teaching equipment;
  • Understand and be responsive to the needs of the teacher and students;
  • Track and report participation;
  • Support the education department and student engagement in the Taylor Swift Education Center as needed.

Key Qualifications:

  • Bachelor’s degree in education, family studies, arts administration, fine arts, museum studies, history, or related field;
  • Understanding of K-12 curriculum standards, 21st Century Learning, object-based learning, and inquiry-based learning;
  • Experience and passion for working with school-aged children;
  • Charismatic and enthusiastic;
  • Strong organization and time-management skills;
  • Superior creativity and critical thinking skills;
  • Patience, sense of humor, and attention to detail;
  • Excellent written, visual, and oral communication skills;
  • Ability to work as part of a team and independently;
  • Excellent customer service skills;
  • Comfort and confidence with public speaking;
  • Interest, love and knowledge for country music, popular culture, and Nashville history.

HOURS OF THE POSITION:

Scheduled as needed throughout the year with significant hours March – May. Weekday morning availability is a must, with some weekends as needed.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org
No phone calls please.


SOCIAL MEDIA COORDINATOR (Full Time)

The Social Media Coordinator will manage all social networking platforms for the Country Music Hall of Fame and Museum and its related properties. This position reports to the Director of Marketing.

Roles and Responsibilities include:

  • Create and schedule content across all social media platforms
  • Research and gather content for social media platforms
  • Develop comprehensive integrated social media strategy that will impact engagement with the institution and serve as a key motivator for audience conversion.
  • Work closely with all departments across the institution including marketing, communications, education, museum services and more
  • Identify ways to maximize and leverage social/content in all forms of marketing
  • Fulfill existing social goals and identify new goals and the impact on other tracking metrics
  • Ensure that content and the social ‘voice’ of the Country Music Hall of Fame and Museum and its other historic properties is consistent and on brand
  • Collaborate with team members and outside agencies to implement the social/content plan
  • Assist in managing strategic partnership programs to increase the value of such partnerships
  • Monitor and optimize performance, including audience growth and engagement. Provide regular updates to supervisors, to the board and members
  • Train other staff members so that they can help provide additional content for social media.
  • Identify new/emerging social platforms that serve the goals of the organization
  • Provide regular reports and updates on emerging trends for staff and departments
  • Attend department meetings as needed

Experience and Education:

  • College degree in the field of marketing or communications preferred
  • At least 1 (one) year experience in a position directly managing integrated social media platforms
  • Experience in integrating social/content into traditional marketing programs
  • Experience in strategic planning and implementation. Has knowledge of marketing communications insights and industry trends, strategies and objectives
  • In-depth knowledge of social and content marketing trends and emerging platforms and ability/knowledge to stay ahead of the curve in social/content marketing
  • Ability to quality results within tight timeframes and simultaneously manages several services projects
  • Experience in collaborating and training with team members
  • Professional written and verbal communication and interpersonal skills
  • Proficient in Microsoft Office products, Word, Outlook, PowerPoint and Excel; proficient in both PC and MAC environments; familiar with cloud computing environments
  • Proficient in Adobe Creative Suite and audio/video editing skills desired
  • Accomplished at multi-tasking, following direction, and using creative planning skills
  • Prior entertainment, travel and tourism experience a plus
  • Ability to recognize and maintain confidentiality of information.
  • Ability to work under pressure and maintain professionalism.
  • Must be able to maintain an excellent attendance record
  • Must be available to work outside the confines of normal business hours including special events as assigned.

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


ASSISTANT MANAGER OF SECURITY(Full Time)

Job Summary:

This is a full time salaried position which assist the Security Manager.  Position maintains and enforces security policies and procedures, while providing security of the buildings, artifacts and other company assets.  Responsible for a safe working environment for staff and visitors during all hours and all events.  Position oversees and has daily interaction with the third party security company, which provides all security personnel.  Position monitors, observes, and reports daily activities throughout the building.  This position reports to the Security Manager.  The Assistant Manager will work Wednesday through Sunday, 9:00 AM – 5:00 PM, focusing on weekend coverage and special events.  Overtime will be required as needed.

Role Summary:

  • Assist the Security Manager in coordination of daily security operations
  • Manages daily and special event schedules for security officers
  • Assist with writing and developing security policies and procedures for the security department
  • Ensures training plans are completed by the security officers
  • Assist with training on emergency procedures such as weather, fire, elevators, alarm panels and shut off valves
  • Attends weekly security meetings
  • Assist with creating, implementing and maintaining the Security Department budget
  • Reports incidents as needed to the Security Manager
  • Escorts VIPs and works high profile events as necessary
  • Assist with maintaining and updating, as needed, a comprehensive safety plan and emergency notification procedures
  • Represents the Country Music Hall of Fame on committees and professional organizations as requested and as applicable
  • Assumes the role of Security Manager in the Manager’s absence

Key Qualifications:

  • Minimum of 2 years management and supervisory experience
  • Minimum of 2 years experience in the security field
  • Two year college education in related field is preferable
  • Must be able available for flexible work hours, including evenings, weekends and holidays
  • Ability to supervise and motivate employees effectively
  • Good communication skills, both written and verbal
  • Ability to work in a fast paced environment
  • Position subject to satisfactory completion of a background check

 Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


MARKETING SERVICES MANAGER (Full Time)  

JOB DESCRIPTION:

Within the Marketing Department, the Marketing Services Manager plays an integral role in managing the marketing, financial and promotional needs of internal clients to ensure that best-of-class marketing practices are applied and institution branding standards are met. As part of the Museum’s internal “agency,” this mid-career position (reporting to the Senior Marketing Services Manager) works in collaboration with the Communication Services, Creative Services and Digital Services teams, respectively, to achieve the objectives of the Museum’s internal departments, projects and initiatives.

RESPONSIBILITIES:

  1. Client Service – Serve as a primary interface between the Marketing team and the various divisions within the institution, across all marketing campaigns. Exceptional client service skills are required to effectively balance the varied goals of each division, as well as the ability to develop, execute and analyze the strategies necessary to achieve these goals.
  2. Market Research – Help improve interdepartmental knowledge through market research activities to better understand demographics, competitive landscape, and emerging market trends.
  3. Media Placement/Fulfillment – Place media buys and fulfill selected advertising buys, including print, outdoor, digital and other non-traditional media. Work alongside the Communications department to align paid media schedules along with earned media schedules.
  4. Promotions – Multiple promotional opportunities are secured each year with various partners. The Marketing Manager will fulfill partnership promotions and execute Museum-driven promotions from conception to fulfillment to analysis.
  5. On-Property Marketing – The Marketing Manager will be responsible for fulfilling on-property marketing initiatives designed to deliver a premium experience to our guests.
  6. Budget Management – The Marketing Manager will manage the marketing budgets for various Museum clients to ensure expenses are managed appropriately. Collaborate with clients in strategic marketing making sure budgets are properly allocated and plans are implemented. Facilitate POs and invoices to accounting, as needed.
  7. Departmental Growth – Identify new and creative ways to bring the Museum’s message to a broader audience by participating in educational opportunities and participating in professional presentations approved by the Marketing Department.

JOB REQUIREMENTS & QUALIFICATIONS:

  • Bachelor's Degree in marketing, communication or related field required
  • Minimum 3 years’ experience in marketing campaign planning, management and strategy development, with an emphasis on measurable outcomes (excluding internships)
  • Minimum 2 years’ media buying experience, across all media types in an audience-segment focused environment, including contract negotiation (excluding internships)
  • Minimum 1 year experience in developing research-based marketing initiatives, promotions and/or strategies
  • Minimum 1 year experience in email marketing, including strategy, content development and execution across audience segments.
  • Excellent personal oral and written communication skills, including email communication, outcomes tracking and reporting, and meeting leadership
  • Extremely proficient in MS Office, PC usage, Survey Monkey, common office equipment (printers, etc.) and online applications (Emma, EMS, Tessitura preferred), with ability to quickly learn new systems. Basic Photoshop knowledge helpful.
  • Knowledge of social media, digital marketing and public relations strategy, respectively, and their roles within the marketing scope
  • A diplomatic manner in working with internal and external teams, including active listening skills.
  • Proven success in a high volume work environment, with the ability to work independently, cooperatively, and still meet deadlines.
  • Success in a role that required completion of multiple projects simultaneously, while juggling conflicting and/or changing priorities
  • Excellent analytical, critical thinking, and problem solving skills
  • Periodic nights and weekends required, with advance notice
  • Ability to squat, lift and carry marketing materials and supplies may be necessary.
  • Prior hospitality, tourism, agency, or not-for-profit experience helpful. Not an entry level position.

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


HATCH SHOW PRINT RETAIL SALES ASSOCIATE (Full time)

OVERVIEW:

Founded in 1879, Hatch Show Print is a Nashville icon and one of the oldest continually operating letterpress printing companies in existence.  Our retail store sells over 100 styles of posters, both historic and contemporary, as well as other in-house printed cards, notebooks and related product.

Role Summary:

  • Actively greet and assist customers and visitors in a cheerful, friendly manner
  • Answer questions regarding Hatch Show Print and merchandise
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Hatch Show Print and the Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Punctuality and reliability are a must
  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful
  • Knowledge of letterpress, printing and design will be helpful

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjecnd contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org


CIRCA SELLING SUPERVISOR (Full time)

The Selling Supervisor is a sales leader in the store, actively greeting and assisting guests and clients working alongside Sales Associates to ensure high levels of customer service and satisfaction.  Circa is the main gift shop at the Country Music Hall of Fame® and Museum.

Role Summary:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Learn and disseminate information about the lines of merchandise carried
  • Be aware of sales goals and work toward meeting them every day
  • Communicate goals, procedures and customer service guidelines to Sales Associates
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs
  • Coordinate store coverage to maximize staffing during high traffic periods
  • Complete daily closing routine
  • Complete work schedule for store within budgetary guidelines
  • Train, coach and counsel sales associates

Key Qualifications:

  • Candidates will possess excellent customer service and supervisory skills
  • Punctuality and reliability are absolutely essential
  • Must be outgoing and friendly
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs is required.

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


CREATIVE DEPT. TRAFFIC MANAGER (Full Time)

Job Summary

The Country Music Hall of Fame and Museum is recruiting an experienced Traffic Manager to facilitate job workflow within its Creative Department.  Duties include internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, opening and closing projects within Basecamp or similar project management software. The position is full time on-site and requires a minimum of three years of experience in traffic management. Basic understanding of Graphic Design principles is a plus.

Role Summary:

  • Maintain all projects in the database / project management software and facilitate accurate feedback and tracking.
  • Develop, revise, and distribute schedules for a diverse set of projects driven by multiple internal departments with various media output needs (print/email/website/social/short video).
  • Ensure that project priorities and deadlines are communicated to team members
  • Route layouts, renderings, and production files for internal review either physically or via project management software such as Basecamp.
  • Schedule timely deliverables hand-off to in-house production or publication staff.

Key Qualifications

  • Ability to organize information quickly
  • Solid understanding and command of project management tools especially Basecamp
  • Strong communication skills
  • Appreciation for the creative process and with working on creative teams

Education/Experience

Undergraduate degree or equivalent, Minimum of three years of relevant work experience, agency experience preferred.

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org


STAFF ACCOUNTANT (Full Time)

Job Summary:

The Staff Accountant is a very important member of the Country Music Foundation, Inc. accounting team. The Staff Accountant is an entry-level, full-time position reporting to the Accounting Manager. The Country Music Foundation, Inc. is a 501 (c) (3) educational organization that operates the Country Music Hall of Fame® and Museum, Historic RCA Studio B, Hatch Show Print, Circa, Museum Store, Haley Gallery, Hatch Retail, and Two Twenty Two Grill & Catering.

Role Summary:

Accurately and timely accounts for and records revenue and inter-company transactions for the internal restaurant; records and reconciles receivables for group tours (museum, Studio B and Hatch Show Print), Hatch Show Print custom posters, and additional receivables as requested; prepares and records journal entries as needed in the reconciliation process; follows up on past due receivables by email and telephone; and assists with special projects as needed.

This is accomplished by:

  • Recording and reconciling bank deposits and revenues for the internal restaurant
  • Preparing and sending timely invoices for receivables
  • Following up with customers as required
  • Preparing and recording journal entries
  • Preparing account reconciliations
  • Assisting with special projects as requested

Key Qualifications:

  • BBA or BA degree with a major in accounting from an accredited university 
  • Proficiency in Microsoft Office Excel required. Proficiency in Microsoft Dynamics SL (Solomon) desired
  • Must possess strong analytical ability, strong math skills, customer service, verbal and written communication skills and problem solving skills. Must be able to handle multiple tasks in a fast paced, professional, fun environment
  • Position subject to satisfactory completion of a background check

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org


STAFF ACCOUNTANT

Overview:

The Staff Accountant is a very important member of the Country Music Foundation, Inc. accounting team. The Staff Accountant is an entry-level, full-time position reporting to the Accounting Manager. The Country Music Foundation, Inc. is a 501 (c) (3) educational organization that operates the Country Music Hall of Fame® and Museum, Historic RCA Studio B, Hatch Show Print, Circa, Museum Store, Haley Gallery, Hatch Retail, and Two Twenty Two Grill & Catering.

Role Summary:

The Staff Accountant will assist in the preparation of timely and accurate financial reports.

This is accomplished by:

  • Managing the Accounts Receivable function for the events and catering department
  • Maintaining Certificates of Insurance for event clients and vendors
  • Auditing employee expense reports for proper documentation and approvals
  • Preparing account reconciliations and related journal entries
  • Accounting for royalties payable and receivable
  • Assisting with special projects as requested

Key Qualifications:

  • BBA or BA degree with a major in accounting from an accredited university
  • Proficiency in Microsoft Office Excel required. Proficiency in Microsoft Dynamics SL (Solomon) desired
  • Must possess strong analytical ability, strong math skills, customer service, verbal and written communication skills and problem solving skills. Must be able to handle multiple tasks in a fast paced, professional, fun environment
  • Position subject to satisfactory completion of a background check

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org


DIGITAL COLLECTIONS SPECIALIST IN THE LEARNING SCIENCES (Full Time, Temporary)

Overview:

The Country Music Hall of Fame® and Museum, in partnership with Vanderbilt University, seeks a Digital Collections Specialist in the Learning Sciences to digitize audio, moving image, photo and print collections housed at the Country Music Hall of Fame and Museum and work within the Digital & Library Collections Department. The successful candidate will play a vital role in the development of resources for creating Digital Spatial Story Lines related to country music history in the Nashville geographic region for a National Science Foundation grant with Vanderbilt University. Training will be provided for some aspects of the technical work, and metadata capture and workflow will be consistent.

Accredited by the American Association of Museums in 1987, The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a non-profit, 501(c)(3) educational organization chartered by the state of Tennessee in 1964. The mission of the CMF is to identify and preserve the evolving history and traditions of country music and to educate its audiences. Functioning as a local history museum and as an international arts organization, the CMF serves visiting and non-visiting audiences including fans, students, scholars, members of the music industry, and the general public – in the Nashville area, the nation, and world. With the same educational mission, the Foundation also operates the Museum’s Frist Library and Archive, CMF Press, CMF Records, historic RCA Studio B, and Hatch Show Print. 

Role Summary:

Digital Collections Specialist in the Learning Sciences:

This is a full-time 18 month position with health insurance and benefits.  This position reports to the Director of Digital & Library Collections. Specific Duties include but are not limited to the following:

  • Digitize collections and enter metadata of Collection into Country Music Foundation digital asset management system, CONTENTdm.
  • Properly handle fragile and rare archival materials.
  • Support the preparation of materials for digitization and digital spatial storyline development.
  • Re-house analog items.
  • Participate in Vanderbilt University research and seminar meetings related to digital spatial storyline development.

Key Qualifications:

  • Understanding and work experience with basic activities of data curation (e.g., picking and using standard ontologies, familiarity with typical visualizations of semantic web data).
  • Demonstrable interest in (direct experience preferred) research and development of environments in which adolescents and adults use archival information to learn or pursue their own interests.
  • Willingness to read, discuss with others, and learn about basic research in learning sciences and information design.
  • Willingness to read, discuss with others, and learn about research on visitor studies and learning in museum and library settings.
  • Familiarity with the history of American Roots music and Civil Rights activism, in addition to an interest in contemporary practices of both.
  • Experience with and interest to learn more about digital mapping and spatial analysis and modeling (e.g., map-based visualizations of cultural heritage information).
  • Facility with open source coding and markup languages sufficient to work with information structured as a semantic web.
  • Master’s Degree in Library and Information Science from an ALA accredited institution or comparable education.
  • Knowledge of digitization best practices and techniques.
  • Cataloging experience.
  • Familiarity in working with a variety of formats is highly desirable as is a working knowledge of country music.
  • Ability to properly handle fragile and rare archival materials.
  • Ability to use Adobe Photoshop and Audio and Moving Image software programs.
  • Experience with CONTENTdm or similar digital asset management system.
  • Someone who enjoys digitizing and cataloging rare, unique, and fragile collections.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.
  • Ability to maintain consistency in creation of metadata, file naming, and file formats.

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


MUSEUM STORE SELLING SUPERVISOR (Full time)

JOB DESCRIPTION:

The Selling Supervisor is a sales leader in the store, actively greeting and assisting guests and working alongside Sales Associates to ensure high levels of customer service and satisfaction.

Role Summary:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Learn and disseminate information about the lines of merchandise carried
  • Be aware of sales goals and work toward meeting them every day
  • Communicate goals, procedures and customer service guidelines to Sales Associates
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs
  • Coordinate store coverage to maximize staffing during high traffic periods
  • Complete daily closing routine
  • Complete work schedule for store within budgetary guidelines
  • Train, coach and counsel sales associates

Key Qualifications:

  • Candidates will possess excellent customer service and supervisory skills
  • Punctuality and reliability are absolutely essential
  • Must be outgoing and friendly
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs is required.
  • Knowledge of Country Music history and trends very helpful

Benefits:

We offer excellent benefits including paid time off, paid holidays, free parking, retail and restaurant discounts, complimentary museum admission and several reciprocal arraignments with local institutions including the Nashville Zoo, Cheekwood and more. All employees who regularly work 30 or more hours per week are eligible for medical, dental, and vision insurance benefits. The Country Music Hall of Fame® and Museum is operated by the Country Music Foundation, a not-for-profit 501(c)(3) educational organization and therefore qualifies for Federal Student Loan Forgiveness Programs. In support of maintaining a healthy work-life balance, we continue to offer employees flexible schedules, as needed, and with appropriate communication.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


HATCH SHOW PRINT COLLECTION DIGITIZATION & METADETA SPECIALIST (Full Time, Temporary)

Job Description:

The Country Music Hall of Fame and Museum seeks a project-based Hatch Show Print Collection Digitization and Metadata Specialist to help digitize the Hatch Show Print collection. This project is supported by a grant from the Clarke Family Foundation and is a full time temporary (with benefits) project-based position scheduled to last 15 months at 40 hours per week. 

The goals of the project are to preserve and provide increased access to the Hatch Show Print collection; to create, organize, and migrate metadata about the collection to a digital asset management system, CONTENTdm; and to create a foundation for digital preservation for the Hatch Show Print Collection Archive. Training will be provided for some aspects of the technical work, and metadata capture and workflow specific to this project.

Role Summary:

  • Properly handle fragile and rare archival materials.
  • Support the preparation of materials for digitization.
  • Digitize and enter metadata of Hatch Show Print Collection posters and accompanying materials into Country Music Foundation digital asset management system, CONTENTdm.

Key Requirements:

  • Master’s Degree in Library and Information Science from an ALA accredited. 
  • Cataloging experience.
  • Familiarity in working with a variety of print sources is highly desirable as is a working knowledge of country music.
  • Knowledge of print scanning/digitization.
  • Ability to properly handle fragile and rare archival materials.
  • Ability to use Adobe Photoshop preferred.
  • Computer proficient
  • Experience with CONTENTdm or similar digital asset management system preferred.
  • Someone who enjoys scanning and cataloging rare, unique, and fragile negatives.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume, cover letter, references and salary requirements to hresources@countrymusichalloffame.org

No phone calls please.


EVENT SERVICES & CATERING MANAGER

Job Description:

Responsible for assisting in coordinating, communicating and executing all facets of private, public, programming and Hall-hosted events booked in the Country Music Hall of Fame and Museum. This person should have a good working knowledge of event planning and management as well as food & beverage.

Role Summary:

  • Responsible for maintaining good communication, working relationships with all areas within the Museum to include Senior Manager of Event Planning, Director of Event Sales, Senior Manager of Event Entertainment, Executive Chef, Director of Operations, Banquet Manager(s) and all catering staff, facilities management, security, guest relations, audio-visual staff, housekeeping, retail, accounting, etc. so as to ensure a superior event experience for a wide variety of clientele.
  • Must maintain a great working knowledge of all event phases.
  • Responsible for working directly with clients to plan all details of an event to create a memorable experience for guests.
  • Must provide VIP service to each and every client, understanding that professionalism and the highest quality of service is the expectation.
  • Must have an excellent knowledge of food and beverage – will work directly with the Executive Chef and culinary team to create special and unique menus.
  • Responsible for providing accurate accounting information for event invoicing.
  • Must maintain an active membership in related event trade associations.
  • Must keep abreast of event trends and ideas, seek new vendors as well as maintain relationships with existing vendors.

Key Qualifications:

  • Must possess a ‘can do’ service attitude
  • Strong leadership qualities
  • Excellent communication skills
  • Willingness to go the extra mile to ensure an event’s success
  • Must be detail-oriented
  • Must have ability to handle multiple clients and events simultaneously
  • Must possess a general knowledge of audio visual, technical/sound equipment
  • Minimum 3 years convention/event servicing and catering experience
  • Experience with Event Management Systems (EMS) and Meeting Matrix a plus.

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


BANQUET SERVER

Job Description:

We currently have an immediate opening for a Banquet Server. If you enjoy being a part of a proactive, productive and fast-paced team, located in a one of a kind venue, creating and hosting various parties and events; this position may be of interest to you. As a Banquet Server, you could fill an important role in providing quality service to a diverse range of guests while contributing to the creation of many successful event operations.

Role Summary:

  • Ability to read and understand orders to safely, efficiently, and promptly set up and break down events in a timely manner
  • Provide exceptional service to our patrons as directed and instructed by leadership
  • Complete other duties as assigned for effective time management and efficiency
  • Maintain personal hygiene and keep side stations in an orderly and sanitary manner
  • Provide friendly, professional guest service with enthusiasm and positive attitude
  • Be familiar with menu offerings in order to entice guests with its ingredients and preparations
  • Respond promptly, courteously and effectively to guest inquiries, requests, and concerns
  • Ability to be respectful to fellow teammates and avoid conflicts
  • Ability to communicate any issues or concerns with department leaders

Key Qualifications:

  • High School Diploma or equivalent is required
  • Two years hotel banquet food and beverage, or event service experience preferred  
  • TIPS trained to serve alcoholic beverages
  • Must possess a ‘can do’ service attitude
  • Willingness to go the extra mile to ensure an events’ success
  • Must be detail-oriented
  • Must have ability to handle multiple clients and events simultaneously
  • Be able to lift, shift, and move 50 pounds during the events
  • Understand and communicate effectively with the guests, teammates, and customers
  • Have desire to grow professionally in the hospitality business

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


BANQUET CAPTAIN

Job Description:

We currently have an immediate opening for a Banquet Captain. If you enjoy being a part of a proactive, productive and fast-paced team, located in a one of a kind venue, creating and hosting various parties and events; this position may be of interest to you. As a Banquet Captain, you could fill an important role in providing quality service to a diverse range of guests while contributing to the creation of many successful event operations.

Role Summary:

Operations Supervision:

  • Check all rooms & match with event orders
  • Coordinate food set-ups & times with the kitchen
  • Assign servers tasks during set up time
  • Assign servers tasks & tables for duration of function
  • Monitor Food & Alcohol service provided to our guests with attention to details
  • Correct issues with the help of others i.e. restrooms cleanliness, spills, and drops
  • Delegate event side work and assign tasks to servers
  • Coordinate special orders with the kitchen
  • Review set ups for next events and determine equipment needs
  • Provide constructive feedback to servers when necessary
  • Oversee banquet staff for scheduled events

Administrative:

  • Check Banquet Event Orders (BEO’S) on a daily basis
  • Review staffing needs & equipment orders for the upcoming events
  • Use EMS to print BEOs
  • Draft and email Post Event Report at the end of each event
  • Manage FLSA regulations by ensuring associates who are scheduled to work 7.5 hours or more take a 30 minute break

Customer Service:

  • Meet & greet all event contacts upon arrival
  • Review room set, food/beverage logistics, ambiance, company procedures and policies
  • Ability to read and understand orders to safely, efficiently, and promptly set up/ break down events in a timely manner
  • Provide exceptional service to our patrons as directed and instructed by leadership
  • Complete other duties as assigned for effective time management and efficiency
  • Maintain personal hygiene and keep side stations in an orderly and sanitary manner
  • Provide friendly, professional guest service with enthusiasm and positive attitude
  • Be familiar with menu offerings in order to entice guests with its ingredients and preparations
  • Respond promptly, courteously and effectively to guest inquiries, requests, and concerns
  • Ability to be respectful to fellow teammates and avoid conflicts
  • Ability to communicate any issues or concerns with department leaders
  • Support the Banquet Manager in servicing our guests, and wedding coordinators/planners

Key Qualifications:

  • High School Diploma or equivalent is required
  • Two years hotel banquet food and beverage, or event service experience preferred  
  • ABC or TIPS certified and be of the appropriate age to serve alcohol
  • Must possess a ‘can do’ service attitude
  • Willingness to go the extra mile to ensure an events’ success
  • Must be detail-oriented
  • Must have ability to handle multiple clients and events simultaneously
  • Availability to work 35-45 hours a week
  • Ability to lift and shift 25-50 pounds during events
  • Understand and communicate effectively with the guests, teammates, and customers
  • Have desire to grow professionally in the hospitality business
  • Ability to be punctual, flexible, and an enthusiastic leader
  • Excellent verbal communication skills
  • Ability to listen and follow direction with team player attitude
  • Ability to address, anticipate and resolve guest needs and concerns
  • Ability to thrive in fast paced environment by finding proactive solutions various situations

Additional Information:

The Country Music Foundation is drug free workplace and an Equal Opportunity employer that welcomes diversity and encourages all qualified applicants to apply for open positions. All offers of employment are subjected to and contingent upon the successful completion of a background check and employment verification.

To apply for this position, please send resume to hresources@countrymusichalloffame.org

No phone calls please.


GRAPHIC DESIGNER

Job Summary:

Designer will work on a broad range of projects with an emphasis on the creation of marketing materials, and on other mission-related projects, including some digital initiatives.

Marketing design responsibilities involve design support of advertising and marketing campaigns, creation of collateral materials for most departments within the institution, and will include creation of materials for development initiatives and educational programs.

Role Summary:

  • Work on a broad range of projects with an emphasis on the creation of marketing materials, and other mission-related projects
  • Responsibilities involve design support of advertising and marketing campaigns
  • Creation of collateral materials for most departments within the institution
  • Creation of materials for development initiatives and educational programs

Key Qualifications:

  • Digital design experience desired
  • Must have strong graphic design background
  • Must possess strong communication skills
  • Some project management skills are required
  • Must possess a Bachelor’s Degree in Graphic Design
  • Have a minimum of 2 years working experience in the field
  • Must be experienced in working in all pertinent applications including to Photoshop, Illustrator, and InDesign
  • Working knowledge of MS Office applications is required

Interested candidates, please email your resume to hresources@countrymusichalloffame.org.

No phones call please.


HATCH SHOW PRINT RETAIL SALES ASSOCIATE (Part-Time)

OVERVIEW:

Founded in 1879, Hatch Show Print is a Nashville icon and one of the oldest continually operating letterpress printing companies in existence.  Our retail store sells over 100 styles of posters, both historic and contemporary, as well as other in-house printed cards, notebooks and related product.

Role Summary:

  • Actively greet and assist customers and visitors in a cheerful, friendly manner
  • Answer questions regarding Hatch Show Print and merchandise
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Hatch Show Print and the Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Punctuality and reliability are a must
  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful
  • Knowledge of letterpress, printing and design will be helpful

Please submit your resume and availability to Michael Kline at hresources@countrymusichalloffame.org.

No phone calls please.


HATCH SHOW PRINT TOUR AND PROGRAM ASSOCIATE (Part-Time)

Job Description:

The Hatch Show Print Tour and Program Associate will provide in-depth tours for the general public, groups, and students and assist with hands-on printing activities and public programs.

Role Summary:

Drawing upon provided training and scripts, the Tour and Program Associate will:

  • Educate audiences about the process of letterpress printing and the history of Hatch Show Print;
  • Understand and demonstrate how to use platen and cylinder presses;
  • Help tour participants operate a sign press and print a souvenir poster;
  • Clean presses and materials, put away type, and prepare classroom for tours and workshops;
  • Assist with community outreach programs;
  • Answer phone calls and questions from visitors and clients;
  • Work with other departments to facilitate tours and activities.

Key Qualifications:

  • Bachelor’s Degree
  • Proven experience in teaching or instruction at all ages and skill levels
  • Knowledge of letterpress printing process
  • Ability to multi-task
  • Ability to stand for long periods of time
  • Ability to lift 25 pounds
  • Weekend and/or evening availability

To apply for this position, please send resume to hresources@countrymusichalloffame.org.

No phone calls please.


MUSEUM STORE SALES ASSOCIATE (Part-Time)

Job Overview:

Sales Associates will assist visitors and customers in our “Museum Store” located inside the Country Music Hall of Fame and Museum. This store sells books, CDs and vinyl featuring a wide variety of country music artists as well as exhibit-related merchandise. 

Role Summary:

  • Actively greet and assist customers and visitors in a cheerful, friendly manner
  • Answer questions regarding merchandise for sale
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Punctuality and reliability are a must
  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful
  • Knowledge of Country Music history and trends very helpful
  • Position subject to background check

Please submit your resume and availability to Michael Kline at hresources@countrymusichalloffame.org.

No phone calls please.


CIRCA SALES ASSOCIATE (Part-Time)

Job Description:

Sales Associates will assist guests and customers in our “Circa” retail store located inside the Country Music Hall of Fame and Museum.

Role Summary:

  • Actively greet and assist customers and visitors in a cheerful, friendly manner
  • Answer questions regarding merchandise
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Enthusiasm, punctuality and reliability are a must
  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend availability will be required
  • Knowledge of Windows-based programs will be helpful

Please submit your resume and availability to Michael Kline at hresources@countrymusichalloffame.org.

No phone calls please.


AV & PHYSICAL INFRASTRUCTURE MANAGER

Reports To: IT Director

Summary:

The A/V & Physical Infrastructure Manager role will be responsible for managing the low voltage audio / video environment for exhibits, the physical infrastructure including all cabling, security cameras and access control systems as well as managing vendors related to such activity.  Attention to detail, excellent customer service, punctuality, and a ‘can do’ attitude are required.  Flexibility to be on-call and/or address IT urgent situations as needed.

Education & Experience:

  • Bachelor’s degree, or equivalent experience, in Information Systems or related field of study.
  • Strong technical knowledge of physical networking and Windows Server operating systems.
  • Strong Knowledge of A/V concepts and low voltage diagnostics
  • Extensive experience in fiber optics, CAT 6e cabling, Avigilon Security Systems, and C-cure premise controls.
  • Extensive experience working with VoIP systems.
  • Data Center experience—design, built, worked, managed—would be ideal.

Responsibilities and Duties include the following:    

  • Setup / Maintain Camera & Access control systems
  • Build and document physical infrastructure
  • Change management for all proposed exhibit or building changes
  • Develop and maintain documentation for all aspects of Network Operations
  • Keep separation of data, content, themes, business logic and data logic
  • Assist in documentation creation and maintenance
  • Other duties as assigned

Environment:

We provide a casual working environment with excellent benefits and employee perks.  Standard office hours are 9:00 AM – 5:00 PM with some on-call requirements during museum hours, which are 7 days a week, 362 days per year, and open 9:00 AM – 6:00 PM.  This position requires on-call, occasional after hours and weekend work. 

To apply for this position, please send resume to hresources@countrymusichalloffame.org.

No phone calls please.


ENTERTAINMENT SALES MANAGER (SMALL ACCOUNTS)

Job Description:

The Entertainment Sales Manager – Small Accounts will report directly to the Senior Manager of Event Entertainment. Responsibilities include working with both internal and small external clients to provide professional first-rate entertainment for events at the Hall of Fame. The Event Entertainment Manager – Small Accounts will also provide the bulk of the administrative support for the Entertainment department, creating and submitting check requests and auditing fees to ensure accurate billing.

Role Summary:

  • Ascertain internal and external clients’ entertainment needs as well as knowing capabilities of the various space inside the Hall of Fame and Museum, combining this information to produce top-notch entertainment experiences, to also include audio/visual, sound and lighting.
  • Will meet with internal and external clients, write proposals, negotiate entertainment fees and associated expenses, communicate requirements to all internal and external parties involved, and execute the entertainment events.
  • Will be responsible for selling 20% gross sales revenue of Event Entertainment revenue for small accounts.
  • Will maintain annual outlined profit margins and cost of sales provided in guidelines by the Senior Manager of Event Entertainment.
  • Creates and submits all check requests for all 3rd party and internal events, as required.
  • Audits the client fees in department software to insure accurate billing and reporting of data.
  • Create accurate records of entertainment needs in system and communicate to appropriate parties.
  • Manager will be responsible for assisting Senior Manager in booking entertainment, negotiating entertainment fees and other arrangements for events (such as sound and light requirements and artist riders) and communicating those requirements to appropriate parties.
  • Responsibilities require knowledge of professional entertainers and production equipment.

Key Qualifications:

  • Ideal candidate will possess a bachelor’s degree and a minimum of three – five years’ related experience.
  • The ability to manage in a unique environment with a focus on client and customer service.
  • Strong knowledge of local talent and production equipment.
  • Excellent presentation and interpersonal skills.
  • Must be professional, have a “can-do” attitude and complete work in a timely manner.
  • Must possess leadership qualities, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure the success of all events.
  • Communication with other event team members is an essential element to the success within the department.
  • Position requires a flexible schedule, as some evening and weekend work will be required.

To apply for this position, please send resume to dparsley@countrymusichalloffame.org.

No phone calls please.


JUNIOR SYSTEMS ADMINISTRATOR

Role Summary

The Junior Systems Administrator role will be responsible for resolving employee/customer hardware/software issues timely and accurately.  He/she works with a help ticket tracking software to record, track, and report upon the IT issues as reported to the Help Desk. Analyze key metrics to ensure issues are permanently resolved.  Work with all employees to improve the IT experience.

Attention to detail, excellent customer service, punctuality, and a ‘can do’ attitude are required.  Flexibility to be on-call and/or address IT urgent situations as needed.

Key Qualifications

  • Bachelor’s degree, or equivalent experience, in Information Systems or related field of study.
  • Strong technical knowledge of physical networking and Windows Server operating systems.
  • Strong technical knowledge of current network hardware, protocols, switches, etc.
  • High level of proficiency with Microsoft Active Directory, DNS, DHCP and VMware based server virtualization.
  • Extensive experience creating and managing secure LANs.
  • Experience in Layer 3 switching configuration and architecture including vlans creation and routing.
  • Extensive experience working with VoIP systems.
  • Extensive application support experience to include Microsoft SharePoint, Microsoft Exchange and Windows Web Servers or similar application stacks.
  • Knowledge of Linux, VB, Perl, SQl Databases and HTML
  • Strong Knowledge of SANS Storage Concepts and Management and Maintenance of large scale storage devices.
  • Data Center experience—design, built, worked, managed—would be ideal.

Responsibilities and Duties

  • Internal and external e-mail routing and administration via MS Exchange
  • Internet, intranet, and VPN connections between employees, sites, and related.
  • Networking equipment, consisting of firewall and security appliances  
  • File, web and application servers, running a mix of operating systems  
  • Supporting a multi-platform environment
  • Disaster recovery operations, including live mirroring of data
  • Data management across multiple platforms and methods
  • Production application moves for internal and external systems
  • Change management for all equipment and servers
  • Develop and maintain documentation for all aspects of Network Operations
  • Keep separation of data, content, themes, business logic and data logic
  • Assist in documentation creation and maintenance
  • Other duties as assigned

Technologies involved include, but may not limited to:

Microsoft SQL Server 2005, 2008 (DBMS, SSRS, SSIS)
Windows Server 2003, 2008R2, 2008
VB, Perl, and power shell Scripting
Windows 7 & XP and MAC OSx; a few Linux machines as well
Active Directory
MS Exchange 2010
VMware virtualization – version 4 & 5
EqualLogic SAN
Veeam backup – 6.5 – 7.0
Fortinet & Watchguard Firewall
Switches – Dell and Cisco
Blackbaud Patron Edge and Raiser’s Edge
CounterPoint Point-of-Sale
POS credit card terminals (mostly Windows based)
Video Terminals

Environment:

We provide a casual working environment with excellent benefits and employee perks.  Standard office hours are 9:00 AM – 5:00 PM with some on-call requirements during museum hours, which are 7 days a week, 362 days per year, and open 9:00 AM – 6:00 PM.  This position requires on-call, occasional after hours and weekend work. 

To apply for this position, please send resume to hresources@countrymusichalloffame.org.

No phone calls please.


AUDIO ENGINEER AND METADATA SPECIALIST 

Overview:

The Country Music Hall of Fame and Museum seeks a project-based audio collection Audio Engineer and Metadata Specialist to upload oral history interview files and metadata records to its digital archive. The goals of the project are to preserve and provide increased access and to complete Phase Two of a project to preserve 1,400 CD-R recordings containing 650 rare, unique oral history interviews with country music performers, songwriters, and other industry personnel. Phase Two includes creating mp3 access files and metadata records, and uploading to digital archive and digital storage to ensure long term preservation and access. This phase of the project will take approximately 12 weeks.

Training will be provided for some aspects of the technical work, metadata capture and workflow specific to this project. This project is supported by a grant from the Grammy Foundation.

Project Engineer:

Background checks are required for all archive employees.  This is a project-based position scheduled to last 12 weeks at 40 hours per week.  Country Music Foundation is an equal opportunity employer.

Duties:

  • Metadata and cataloging records for all playable files brought up to a consistent standard.
  • Run checksums on the bwf files.
  • Create MP3 access files of interview audio.
  • Import metadata and cataloging records to CMHFM’s digital archive database.
  • Perform additional cataloging where needed.
  • Link digitized transcript files and MP3 audio files for each interview in CMF’s digital archive database.

Requirements:

  • Experience in audio digitizing and reformatting is desired but not required. 
  • Expertise in country music history is not a requirement, but some knowledge and respect of the genre is preferred.
  • Master’s Degree in Library and Information Science from an ALA accredited institution preferred.
  • Cataloging experience.
  • Ability to properly handle rare archival materials.
  • Experience with CONTENTdm or similar digital asset management system preferred.
  • Applicant should be detail oriented and patient. 
  • The ability to multi-task will be considered an asset.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

To Apply:

Send cover letter, resume, salary requirements, and 3 professional references to: lboulie@countrymusichalloffame.org

No phone calls please. 


RESERVATIONS MANAGER

Job Description:

The Reservations Manager plays a key role in further developing and managing the POS and database system for all ticketing needs for the entire institution. This would include the Museum, Historic RCA Studio B, Hatch Show Print, Museum programs, third-party events, and publicly ticketed concerts. They would be a critical part in assisting with a transition from one POS system to another. Other responsibilities include managing the call center staff and Will Call staff during ticketed programs and events.

Role Summary:

POS System-related 

  • Point of contact for the database and ticketing sales software for the institution, and assist with the important transition from Patron Edge software to Tessitura.
  • Manage & maintain the system as it relates to all ticket sales functions – front-end, back-end and online (price lists, ticket types, building events, discount management, refunds, theater event needs, etc.).
  • Representative at Business System Integration meetings which requires having a clear understanding & ability to build & maintain all processes related to Tessitura software.
  • Provide report updates, do monthly & quarterly accounting audits, & process monthly reports (comp tickets, coupon redemptions, and others as needed).
  • Assist with further training and knowledge of the system as needed to staff.

Other roles 

  • Manage a staff of 4 that is responsible for the main phone line, sales, transfers, questions, reservations, etc.
  • Have a comprehensive understanding of ticket sales for walk-up and groups as it relates to the markets, its needs and trends.
  • Facilitate and execute logistics, policies, procedures, messaging, sales and customer service initiatives for Family & Public Programs, concerts, and other event passes. Facilitating these passes/reservations will include working with a broad customer base (Museum Members, Board Members, VIP’s, etc.) as well as internal departments.
  • Manage staff that’s needed with day of events/programs (Will Call).

Key Qualifications:

  • Solid understanding of the structure of ticketing software (or similar hospitality software). Experience with software, such as Tessitura, Patron Edge, or Raiser’s Edge is strongly desired. (Necessary training will be provided.)
  • Critical to be intuitive with the database and POS system in order to find solutions to needs.
  • Be able to make decisions without a lot of direction. Demonstrate ability to balance multiple projects, meet deadlines and communicate effectively in a frequently flexible and quick-moving environment and still provide a high level of customer service and positive attitude.
  • Must be articulate, detailed-oriented, and able to work well under pressure to ensure customer needs are met, complaints are resolved, and service is provided quickly and efficiently.
  • Must be able to work weekends as well as Holidays and evenings as needed.
  • Must have at least three years’ experience in a lead customer service role in a reservations and customer service center.
  • Must have experience managing people.
  • Use Excel & Microsoft Word proficiently.

 

To apply for this position, please send resume to hresources@countrymusichalloffame.org.

No phone calls please.


GUEST RELATIONS SPECIALIST (Part-Time Hourly)

Job Description:

The Country Music Hall of Fame and Museum is recruiting a seasoned Guest Relations Specialist to provide excellent customer service to insure a personal and pleasant museum experience for our guests. Duties include serving as an ambassador for the Museum, RCA Studio B, and Hatch Show Print.

Role Summary:

  • Actively sell the museum, membership, Historic RCA Studio B, and Hatch Show Print Tour admissions along with other tour options and packages in order to meet department goals
  • Assist, answer questions and navigate museum visitors throughout their visit
  • Be able to provide information about not only the Museum but also Nashville as a tourist destination
  • Operate Patron Edge ticketing and reservation system to process walk-up sales, voucher redemptions, member and guest check-in, and refunds
  • Follow all cash-handling protocols to ensure accurate and efficient sales transactions
  • Work after-hours special events as needed

Key Qualifications:

  • Customer service is crucial! 
  • Communications, public speaking, and organizational skills are a must.
  • An open, friendly attitude and pro-active sales skills are also essential.
  • Prior customer service and cash-handling experience is required.
  • Versatility is key, as the ideal candidate must be able to multi-task in a fast-paced work environment.
  • Knowledge of the Nashville area and its music history is a plus.
  • Fluency in a second language is a plus.
  • Must be able to stand for long periods of time and work a flexible schedule, including weekends and some evenings.

To apply for this position, please e-mail your resume and cover letter to Dee-Dee Ogrodny, Guest Relations Manager at dogrodny@countrymusichalloffame.org or fax to 615-416-2058.  No phone calls please.


BUS DRIVER (Full-Time Hourly)

Job Description:

The Guest Relations bus drivers will be responsible for safely transporting Museum guests to and from Historic RCA Studio B in Nashville during normal business hours. Drivers will be responsible for the daily preparation of the bus, including cleaning, filling with gas, and monitoring maintenance issues. Additionally responsible for special event transportation as needed, and transporting bus for service needs.

Role Summary:

  • Provide transportation for guests to/from Historic RCA Studio B on Music Row
  • Safely operate 30 passenger bus and wheelchair lift
  • Clean & prepare vehicle for daily operation; transport bus for service needs
  • Attend staff meetings and training as necessary
  • Safely transport event guests between hotels and Hall of Fame or other designated destinations
  • Maintain a high level of professionalism and service at all times
  • Communicate with tour guides to ensure timely transportation of guests

Key Qualifications:

  • Candidate must have a valid CDL driver's license Class C with P endorsements with a clean driving record.
  • Should have a minimum of 2 years’ experience operating a commercial, passenger vehicle.
  • Must be reliable, and committed to being on time.
  • An open, friendly attitude and pro-active work ethic are essential.
  • The ideal candidate will be knowledgeable about the mechanics and operations of a 30 passenger bus.
  • Should work well and make decisions under fast-paced environment. Must be willing to take a drug test and complete a successful background check.

Rate: Pay based on experience. 

To apply for this position, please email your resume to dogrodny@countrymusichalloffame.org or fax to 615-416-2058.

No phone calls please.


2|22 FOOD RUNNER/EXPEDITOR

Job Description:

Food Runners/Expeditors responsibilities include expediting and delivering food orders to guests in a limited service restaurant concept,  and bussing/maintaining the dining room in a clean and orderly fashion, while adhering to all applicable codes and guidelines. This position reports to Retail Food and Beverage Operations Manager (Restaurant Manager).

Role Summary:

  • Ability to multitask in a high volume setting, while keeping a positive and professional attitude
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of local health codes, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or prior restaurant experience
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

To apply for this position, please send resume to Raj Ghai at rghai@countrymusichalloffame.org
No phone calls please.


2|22 SNACK BAR CASHIER     

Job Description:

The Snack Bar Cashier will be an employee who is paid an hourly wage in addition to receiving tips from customers at the bar.  It will be the cashier’s responsibility to create a positive guest experience and maintain the snack bar in a clean and orderly fashion, while adhering to applicable codes and guidelines. This position reports to Retail Food and Beverage Operations Manager (Restaurant Manager).

Role Summary:

  • Provide bar patrons with an excellent experience by using exemplary customer service skills
  • Possesses the ability to operate a register, and be responsible for balancing the drawer and their daily deposits.
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of health code, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or bartender
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

Please submit resume to Raj Ghai at rghai@countrymusichalloffame.org.  No phone calls please.


OPERATIONS TECH

Job Description:

Technician must be present for event set-up and tear down.  Position will handle deliveries for 2|22, housekeeping supplies, office supplies, Hatch Show Print, retail stock, shipping items, etc.    Position will assist Operations with duties including building walk through, warehouse runs, distribution of deliveries and coordination of bus repairs. Working hours will be scheduled in based on event calendar; to include nights, weekends and holidays.  This position will report directly to the Lead Operations Tech.

Role Summary:

  • Duties include daily set up for events which include movement of tables, chairs, podiums, stage, pipe and drape, hanging of banners and other miscellaneous requests as well as set-up for 2|22
  • Ensure that event space is re-set at end of event for next business day
  • Ensure that entire front of house museum space is clean and organized throughout the day
  • Assist with supervising temp staff, set-up staff, housekeeping staff, and vendors
  • Ensure the cleanliness of the Facility, and event space meets CMHOF expectations
  • Perform housekeeping and janitorial duties such as sweeping, mopping, dusting, pressure washing, etc.
  • Support all CMHOF staff and assist with interdepartmental requests
  • Perform other duties assigned

Key Qualifications:

  • This job will require working with the public
  • Must be able to lift 75lbs continuously throughout workday.
  • Must be able to work a flexible schedule including weekends, evenings, and some holidays
  • Professional, Upbeat, and energetic
  • High School diploma or equivalent
  • Must pass a background check
  • Communication skills a must
  • Previous experience in the hospitality industry a plus.

Email resume to:

hresources@countrymusichalloffame.org No phone calls please.


2|22 SERVER

Job Description:

Server responsibilities include taking guests orders, expediting and delivering food orders, cash handling, and bussing/maintaining the dining room in a clean and orderly fashion, while adhering to all applicable codes and guidelines. This position reports to Retail Food and Beverage Operations Manager (Restaurant Manager).

Role Summary:

  • Ability to multitask in a high volume setting, while keeping a positive and professional attitude
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of local health codes, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or prior restaurant experience
  • High Volume/ability to multitask
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

Please submit resume to Raj Ghai at rghai@countrymusichalloffame.org.  No phone calls please.


LINE COOK

Job Description

We are looking for talented line cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused.

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. Position reports to Sous Chef and/or Kitchen Manager.

Basic Functions:

A line cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen.

Essential Functions:

  • Sets up station according to restaurant/catering guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set forth.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Line Supervisor. 

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:

Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
hresources@countrymusichalloffame.org
Fax: 615-416-2058 

No phone calls please.


BANQUET COOK

Job Description

We are looking for talented banquet cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused.

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal banquet cook is motivated, results oriented and committed to providing outstanding customer service every day. Position Reports to: Sous Chef or Kitchen Manager.

Basic Functions:

A banquet cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen.

Essential Functions:

  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef.

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:

Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
hresources@countrymusichalloffame.org
Fax: 615-416-2058

No phone calls please.