Employment

Listed below are all of the paid positions and internships currently available at the Country Music Hall of Fame® and Museum. To apply for any position, please email your resume and cover letter to to hresources@countrymusichalloffame.org or to the contact listed under the job description.


Company Description
The Country Music Hall of Fame® and Museum is operated by the non-profit, educational Country Music Foundation (CMF). The mission of the Museum is to identify and preserve the evolving history and traditions of country music and to educate its audiences. Functioning as a local history museum and as an international arts organization, the Museum serves visiting and non-visiting audiences including fans, students, scholars, and members of the music industry. The Country Music Hall of Fame® and Museum is accredited by the American Association of Museums, certifying that the Museum operates according to the highest standards, manages its collection, and provides quality service to the public. Of the 8,000 museums nationwide, only some 750 are accredited.

The Country Music Hall of Fame® and Museum has been the home of America's music since 1967. In keeping with the cultural significance of the music and the heroic achievements of those who form its membership, the Museum opened in a $37 million landmark, new building in May 2001.   An expanded Museum gallery will open its doors spring of 2014.  Additional events spaces opening in October 2013, will take the institution from its current 140,000 square feet of event space to more than 350,000 square feet. This expansion will include an 800-seat theater and a 10,000 square foot glass front event hall (along with other spaces) and state of the art kitchen and support areas.

The Country Music Foundation is an equal opportunity employer.


Available Positions


Circa Sales Associate

JOB DESCRIPTION:
Sales Associates will assist visitors and customers in our “Circa” retail store located inside the Country Music Hall of Fame and Museum. Associates will greet visitors, answer questions regarding products offered for sale in the store.

Role Summary:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful.

Please submit your resume and availability to Debbie Maddox at dmaddox@countrymusichalloffame.org. No phone calls please.




Reservations Specialist

JOB DESCRIPTION:  As a Reservations Specialist, you are the first person that our guests interact with on the phone. It is up to you to provide a prompt and friendly greeting, while assisting guests with a wide range of needs.

Role Summary:

  • Maintain institutional and departmental standards while assisting guests with current knowledge of Museum products, programs, membership, exhibits, etc.
  • Assist guests with phone/online reservations and billing processes for admission packages, group tours, programs, memberships, events, and any other ticketing and/or service needs. 
  • Proactively sell/up-sell products to provide the best experience for our guests and maximize revenue.
  • Understand the internal phone transfer process and departmental structure to efficiently direct incoming calls
  • Operate multiple software systems (Microsoft Office, Patron Edge, Raiser’s Edge, EMS, etc).  The necessary training will be provided.
  • Support other areas of the Museum Sales and Guest Relations Dept. as needed.
  • Complete other duties as assigned.

Key Qualifications:

  • At least 2 years of customer service or hospitality experience
  • At least 2 years of college level coursework
  • Knowledge of sales tactics and proactive up-sells strategies
  • Ability to multitask, pay strict attention to detail, and think creatively and analytically
  • Available to work varied shifts including evenings, weekends and holidays
  • Must have outstanding communication skills (both written and verbal)
  • Knowledge of Nashville tourism highlights as well as country music history preferred

 
To apply for this position, please email your resume to rlane@countrymusichalloffame.org .  No phone calls please. 




GRAPHIC DESIGNER

Job Summary:
The designer will work on a broad range of projects with an emphasis on the creation of marketing materials, and other mission-related projects, including some digital initiatives.
Marketing design responsibilities involve design support of advertising and marketing campaigns, creation of collateral materials for most departments within the institution, and will include creation of materials for development initiatives and educational programs

Role Summary:

  • Work on a broad range of projects with an emphasis on the creation of marketing materials, and other mission-related projects.
  • Responsibilities involve design support of advertising
  • Supporting Marketing campaigns
  • Creation of collateral materials for most departments within the institution
  • Will also include creation of materials for development initiatives and educational programs.
     
    Key Qualifications:
  • Digital design experience is desired.
  • Must have strong graphic design background
  • Must possess initiative
  • Communicate effectively is critical
  • Some project management skills are required.
  • Must possess a Bachelor’s Degree in Graphic Design
  • Have a minimum of 2 years working experience in the field
  • Must be experienced in working in all pertinent applications including to Photoshop, Illustrator, and InDesign.
  • Working knowledge of MS Office applications is required.

Interested candidates, please email your resume to hresources@countrymusichalloffame.org
No phones call please.




Operations Tech

Job Description:

Technician must be present for event set-up and tear down.  Position will handle deliveries for 222, housekeeping supplies, office supplies, Hatch Show Print, retail stock, shipping items, etc.    Position will assist Operations with duties including building walk through, warehouse runs, distribution of deliveries and coordination of bus repairs. Working hours will be scheduled in based on event calendar; to include nights, weekends and holidays.  This position will report directly to the Lead Operations Tech.

Role Summary:

  • Duties include daily set up for events which include movement of tables, chairs, podiums, stage, pipe and drape, hanging of banners and other miscellaneous requests as well as set-up for 222 Grill and Catering
  • Ensure that event space is re-set at end of event for next business day
  • Ensure that entire front of house museum space is clean and organized throughout the day
  • Assist with supervising temp staff, set-up staff, housekeeping staff, and vendors
  • Ensure the cleanliness of the Facility, and event space meets CMHOF expectations
  • Perform housekeeping and janitorial duties such as sweeping, mopping, dusting, pressure washing, etc.
  • Support all CMHOF staff and assist with interdepartmental requests
  • Perform other duties assigned

Key Qualifications:

  • This job will require working with the public
  • Must be able to lift 75lbs continuously throughout workday.
  • Must be able to work a flexible schedule including weekends, evenings, and some holidays
  • Professional, Upbeat, and energetic
  • High School diploma or equivalent
  • Must pass a background check
  • Communication skills a must
  • Previous experience in the hospitality industry a plus.

615-255-2245 Email resume to: hresources@countrymusichalloffame.org No phone calls please.




Network Systems Specialist


Reports To:         IT Director

Job Summary:
The Network Systems Specialist role will be responsible for resolving employee/customer hardware/software issues timely and accurately.  He/she works with a help ticket tracking software to record, track, and report upon the IT issues as reported to the Help Desk. Analyze key metrics to ensure issues are permanently resolved.  Work with all employees to improve the IT experience.

Attention to detail, excellent customer service, punctuality, and a ‘can do’ attitude are required.  Flexibility to be on-call and/or address IT urgent situations as needed.

Education & Experience:

  • Bachelor’s degree, or equivalent experience, in Information Systems or related field of study.
  • Strong technical knowledge of physical networking and Windows Server operating systems.
  • Strong technical knowledge of current network hardware, protocols, switches, etc.
  • High level of proficiency with Microsoft Active Directory, DNS, DHCP and VMware based server virtualization.
  • Extensive experience creating and managing secure LANs.
  • Experience in Layer 3 switching configuration and architecture including vlans creation and routing.
  • Extensive experience working with VoIP systems.
  • Extensive application support experience to include Microsoft SharePoint, Microsoft Exchange and Windows Web Servers or similar application stacks.
  • Knowledge of Linux, VB, Perl, SQl Databases and HTML
  • Strong Knowledge of SANS Storage Concepts and Management and Maintenance of large scale storage devices.
  • Data Center experience—design, built, worked, managed—would be ideal.

Role Summary:

  • Internal and external e-mail routing and administration via MS Exchange
  • Internet, intranet, and VPN connections between employees, sites, and related.
  • Networking equipment, consisting of firewall and security appliances 
  • File, web and application servers, running a mix of operating systems 
  • Assist with Desktop Level support and help desk coverage as needed
  • Supporting a multi-platform environment
  • Disaster recovery operations, including live mirroring of data
  • Data management across multiple platforms and methods
  • Production application moves for internal and external systems
  • Change management for all equipment and servers
  • Develop and maintain documentation for all aspects of Network Operations
  • Keep separation of data, content, themes, business logic and data logic
  • Assist in documentation creation and maintenance
  • Other duties as assigned

Technologies involved include, but may not limited to:

Microsoft SQL Server 2005, 2008 (DBMS, SSRS, SSIS)
Windows Server 2003, 2008R2, 2008
VB, Perl, and power shell Scripting
Windows 7 & XP and MAC OSx; a few Linux machines as well
Active Directory
MS Exchange 2010
VMware virtualization – version 4 & 5
EqualLogic SAN
Veeam backup – 6.5 – 7.0
Fortinet & Watchguard Firewall
Switches – Dell and Cisco
Blackbaud Patron Edge and Raiser’s Edge
CounterPoint Point-of-Sale
POS credit card terminals (mostly Windows based)
Video Terminals

Environment:
We provide a casual working environment with excellent benefits and employee perks.  Standard office hours are 9:00 AM – 5:00 PM with some on-call requirements during museum hours, which are 7 days a week, 362 days per year, and open 9:00 AM – 6:00 PM.  This position requires on-call, occasional after hours and weekend work. 

Position subject to a background check.  Please email resumes to hresources@countrymusichalloffame.org.   No phone calls please




Still Image Librarian and Editor


Overview:
The Country Music Hall of Fame and Museum seeks a Still Image Librarian and Editor to work within the Library and Digital Collections Division of the Museum Services Department.  The successful candidate must have strong technology skills, the ability to focus on detail-oriented work, work collaboratively in a team environment, and maintain a congenial demeanor. The Still Image Librarian and Editor must have excellent communication skills, ease in navigating various software platforms, including CONTENTdm and Past Perfect, basic editing techniques, and still images metadata and collection organization knowledge. This position requires the ability to perform basic troubleshooting for still images equipment.  Training will be provided for some aspects of the technical work specific to this position, and repair technicians will aid in repair and equipment upkeep. 

CMF’s collection comprises more than 2.2 million priceless artifacts, including: 500,000 photographs; 200,000 sound recordings; 1.3 million printed documents; 660 oral history interviews; 30,000 moving images on film, video, and digital formats; and 18,000 stage costumes, instruments, personal items, awards, posters, and business documents documenting nearly a century of North American country and vernacular music. Still images from the collection are used for scholarly research, in documentary films and news reports, in public screenings, in CMF exhibits, and in CMF public programming and video screenings.

Still Image Librarian and Editor:
Background checks are required for all Museum Services employees.  This is a permanent full-time position with health and dental insurance, paid vacation and sick leave, and benefits. 

Duties Include:
  • Catalog still image collections.
  • Digitize still image collections according to divisional priorities.
  • Answer (external and internal: programs/exhibits/education) reference, licensing, and research and access requests for still image collection via phone, email, or in person.
  • Actively pursue licensing opportunities according to divisional protocol.
  • Edit/compile materials as needed for exhibits and programming.
  • Identify potential grant opportunities for still images collection according to divisional priorities, and contributes writing as needed.
  • Maintain relationships with donors.
  • Research, pull, digitize, edit, and curate still images components for exhibits, public programs, researchers, and production facilities.
  • Train and supervise volunteers and interns, as approved by supervisor.
  • Answer/handle still images reference requests and licensing, as approved.
  • Work according to changing daily priorities, demonstrates flexibility and ability to shift between multiple tasks effectively.
  • Perform duties with professionalism, which includes relating to others in group settings and individually in a courteous, cooperative, sensitive, and collegial manner.
  • Position includes a variety of administrative responsibilities such as budget preparation, and preparation of information for the departments of education, development, and PR/marketing.
  • Other tasks as needed.
  • Contribute to the overall goals of the department as appropriate.
  • Reports to Director of Library & Digital Collections.

Requirements:

  • 3 years minimum experience in digital preservation of still images for archival and access purposes and Master’s Degree in Library and Information Science from an ALA accredited institution (preferred).
  • Experience with CONTENTdm or similar digital asset management system.
  • Proficiency with digital editing software including Photoshop.
  • Excellent knowledge of digitization theory and practice for still image collections.
  • Excellent knowledge of analog to digital workflows for photos.
  • Excellent knowledge of standards in the field of still image preservation; ability to remain current on developments in the field.
  • Knowledge of country music and American vernacular music is preferred.
  • Excellent time management skills; ability to work efficiently with tight deadlines.
  • Applicant should be detail oriented. 
  • The ability to multi-task will be considered an asset.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

To Apply:
No phone calls.  Send cover letter, resume, 3 references, and salary requirements to: lboulie@countrymusichalloffame.org  




Moving Image Librarian and Editor

Overview:
The Country Music Hall of Fame and Museum seeks a Moving Image Librarian and Editor to work within the Library and Digital Collections Division of the Museum Services Department.  The successful candidate must have strong technology skills, the ability to focus on detail-oriented work, work collaboratively in a team environment, and maintain a congenial demeanor. The Moving Image Librarian and Editor must have excellent communication skills, ease in navigating various software platforms, including CONTENTdm and Past Perfect, basic editing techniques, and moving image metadata and collection organization knowledge. This position requires the ability to perform basic troubleshooting for moving image and video equipment.  Training will be provided for some aspects of the technical work specific to this position, and repair technicians will aid in repair and equipment upkeep. 

The Moving Image collection at the Country Music Hall of Fame and Museum contains approximately 30,000 items on a variety of film and video formats from dates ranging from the 1920’s to the present. The collection contains feature films, early country music TV shows, “orphan” works, home movies, oral histories, interviews, awards shows, and performance footage documenting nearly a century of North American country and vernacular music. Footage from the collection is used for scholarly research, in documentary films and news reports, in public screenings, in CMF exhibits, and in CMF public programming and video screenings.

Moving Image Librarian and Editor:

Background checks are required for all Museum Services employees.  This is a permanent full-time position with health and dental insurance, paid vacation and sick leave, and benefits. 

Duties Include:
  • Catalog film/moving image collections.
  • Digitize film/moving image collections according to divisional priorities.
  • Answer (external and internal: programs/exhibits/education) reference, licensing, and research and access requests for film/moving image collection via phone, email, or in person.
  • Actively pursue licensing opportunities according to divisional protocol.
  • Edit/compile materials as needed for exhibits and programming.
  • Identify potential grant opportunities for film/moving image collection according to divisional priorities, and contributes writing as needed.
  • Maintain relationships with donors.
  • Research, pull, digitize, edit, and curate moving images components for exhibits, public programs, researchers, and production facilities.
  • Train and supervise volunteers and interns, as approved by supervisor.
  • Answer/handle film/video reference requests and licensing, as approved.
  • Work according to changing daily priorities, demonstrates flexibility and ability to shift between multiple tasks effectively.
  • Perform duties with professionalism, which includes relating to others in group settings and individually in a courteous, cooperative, sensitive, and collegial manner.
  • Position includes a variety of administrative responsibilities such as budget preparation, and preparation of information for the departments of education, development, and PR/marketing.
  • Other tasks as needed.
  • Contribute to the overall goals of the department as appropriate.
  • Reports to Director of Library & Digital Collections.

Requirements:

  • 3 years minimum experience in digital preservation of moving formats for archival and access purposes and Master’s Degree in Library and Information Science from an ALA accredited institution (preferred).
  • Experience with CONTENTdm or similar digital asset management system.
  • Proficiency with digital editing software including Final Cut Pro.
  • Excellent knowledge of digitization theory and practice for video and film collections.
  • Strong knowledge of legacy video equipment and formats including but not limited to: ¾” u-matic tape, 1” open reel, 2” open reel, VHS, DVD, beta, beta sp, digibeta.
  • Excellent knowledge of analog to digital workflows for video.
  • Excellent knowledge of standards in the field of video preservation; ability to remain current on developments in the field.
  • Basic knowledge of country music and American vernacular music is preferred.
  • Excellent time management skills; ability to work efficiently with tight deadlines.
  • Applicant should be detail oriented. 
  • The ability to multi-task will be considered an asset.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

To Apply:
No phone calls.  Send cover letter, resume, 3 references, and salary requirements to: lboulie@countrymusichalloffame.org 




Dock and Operations Technician

Job Summary
The Dock and Operations Technician will be responsible for receipt and delivery of items throughout the day.  Technician must also be present for load ins/load outs as it relates to events.  Position will handle deliveries for 222, housekeeping supplies, office supplies, Hatch Show Print, retail stock, shipping items, etc.    Position will assist Operations with duties including building walk through, warehouse runs, distribution of deliveries and coordination of bus repairs. Working hours will be scheduled in conjunction with the Dock Manager to ensure dock coverage during all hours of operation.  This position will report directly to the Dock Manager.

Role Summary          
  • Ensure dock area is secure/organized/clean
  • Review loading dock calendar daily for scheduled dock activity
  • Manage all dock traffic including load ins/load outs for operations and events.
  • Filing/record maintenance of inbound and outbound bills of lading
  • Ensure safety standards are being followed
  • Assist with delivery log for package deliveries and notify applicable staff upon arrival
  • Assist with Studio B bus and bus operations as needed
  • Monitor any and all items located on the dock
  • Daily walk through of front of house and back of house to look for damage, maintenance requirements or anything out of order
  • Assist with Bus Repairs and in house deliveries as needed

Key Qualifications

  • High school diploma or GED
  • Background in shipping and receiving
  • Strong interpersonal and written/verbal communication skills
  • Ability to work independently and in a multi-tasked, fast-paced environment
  • Able to work flexible hours, including evenings, weekends, and holidays
  • Must be able to lift 75 lbs.
  • CDL with B class certification with passenger endorsement
  • Background check required

Send resumes to hresources@countrymusichalloffame.org .    No phone calls please.





Snack Bar Cashier

Job Description:
The Snack Bar Cashier will be an employee who is paid an hourly wage in addition to receiving tips from customers at the bar.  It will be the cashier’s responsibility to create a positive guest experience and maintain the snack bar in a clean and orderly fashion, while adhering to applicable codes and guidelines.

Role Summary:
  • Provide bar patrons with an excellent experience by using exemplary customer service skills
  • Possesses the ability to operate a register, and be responsible for balancing the drawer and their daily deposits.
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of health code, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or bartender
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

Please submit resume to:

Garrett Perkins
Operations Manager
Two Twenty ∙ Two Grill & Catering
222 Fifth Avenue South
Nashville, TN 37203
tholtgrewe@countrymusichalloffame.org
No phone calls please




Line Cook

Job Description
We are looking for talented line cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. Position reports to Sous Chef and/or Kitchen Manager.

Basic Functions: 
A line cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions:
  • Sets up station according to restaurant/catering guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set forth.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Line Supervisor. 

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:
Jeremy FoyCountry Music Hall of Fame and Museum222 Fifth Avenue South
Nashville, TN  37203
jfoy@countrymusichallofame.org

No phone calls please.




Banquet Cook

Job Description
We are looking for talented banquet cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 
 
We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal banquet cook is motivated, results oriented and committed to providing outstanding customer service every day. Position Reports to: Sous Chef or Kitchen Manager

Basic Functions: 

A banquet cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions
  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef.


Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:
Jeremy Foy
Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
jfoy@countrymusichallofame.org

No phone calls please.