Employment

Listed below are all of the paid positions and internships currently available at the Country Music Hall of Fame® and Museum. To apply for any position, please fax your resume and cover letter to Human Resources at (615) 255-2245 or to the contact listed under the job description.

Company Description

The Country Music Hall of Fame® and Museum is seeking exceptional and creative individuals with progressive experience to join our events team.

The Country Music Hall of Fame® and Museum is operated by the non-profit, educational Country Music Foundation (CMF). The mission of the Museum is to identify and preserve the evolving history and traditions of country music and to educate its audiences. Functioning as a local history museum and as an international arts organization, the Museum serves visiting and non-visiting audiences including fans, students, scholars, and members of the music industry. The Country Music Hall of Fame® and Museum is accredited by the American Association of Museums, certifying that the Museum operates according to the highest standards, manages its collection, and provides quality service to the public. Of the 8,000 museums nationwide, only some 750 are accredited.

The Country Music Hall of Fame® and Museum has been the home of America's music since 1967. In keeping with the cultural significance of the music and the heroic achievements of those who form its membership, the Museum opened in a $37 million landmark, new building in May 2001.   An expanded Museum gallery will open its doors spring of 2014.  Additional events spaces opening in October 2013, will take the institution from its current 140,000 square feet of event space to more than 350,000 square feet. This expansion will include an 800-seat theater and a 10,000 square foot glass front event hall (along with other spaces) and state of the art kitchen and support areas.

Available Positions

Guest Relations Specialist

Hourly employee; Medical benefits are not included
Department: Museum Sales & Guest Relations
Reports to:     Sr. Guest Relations Manager

Major Responsibilities:

  • Provide excellent customer service to insure a personal and pleasant museum experience for our guests
  • Serve as an ambassador for the Museum, RCA Studio B, and Hatch Show Print
  • Actively sell the museum, membership, Historic RCA Studio B, and Hatch Show Print Tour admissions along with other tour options and packages in order to meet department goals
  • Assist, answer questions and navigate museum visitors throughout their visit
  • Be able to provide information about not only the Museum but also Nashville as a tourist destination
  • Operate Patron Edge ticketing and reservation system to process walk-up sales, voucher redemptions, member and guest check-in, and refunds
  • Follow all cash-handling protocols to ensure accurate and efficient sales transactions
  • Work after-hours special events as needed

Requirements:
Customer service is crucial!  Communications, public speaking, and organizational skills are a must. An open, friendly attitude and pro-active sales skills are also essential. Prior customer service and cash-handling experience is required. Versatility is key, as the ideal candidate must be able to multi-task in a fast-paced work environment. Knowledge of the Nashville area and its music history is a plus. Fluency in a second language is a plus. Must be able to stand for long periods of time and work a flexible schedule, including weekends and some evenings.

To apply for this position, please e-mail your resume and cover letter to hresources@countrymusichalloffame.org, or fax to 615-255-2245.  No phone calls please.

Hatch Show Print’s Haley Gallery Sales Associate

Part-time, Tuesdays, Saturdays and Sundays
Approximately 24 hours per week

JOB DESCRIPTION:
Sales Associates will assist visitors and customers in our Hatch Show Print’s Haley Gallery. Associates will greet visitors and answer questions regarding artwork offered for sale in the gallery.

ESSENTIAL JOB RESPONSIBILITIES:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Be conversant about printing techniques
  • Learn proper techniques of artwork handling
  • Understand and learn about Hatch Show Print
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

JOB QUALIFICATIONS AND SKILL REQUIREMENTS:
Candidates will possess excellent customer services skills and an interest in Hatch Show Print. Outgoing and friendly people will be the most successful and comfortable in this position. Weekend and evening availability will be required. Knowledge of Windows-based programs is required.
To apply for this position, please email your resume and availability to Debbie Maddox, Retail Operations Manager: dmaddox@countrymusichalloffame.org. No phone calls please.

Graphic Designer

JOB DESCRIPTION:
The designer will work on a broad range of projects with an emphasis on the creation of marketing materials, and other mission-related projects. Marketing design responsibilities involve design support of advertising and marketing campaigns, creation of collateral materials for most departments within the institution, and will include creation of materials for development initiatives and educational programs.

JOB REQUIREMENTS:
Must have strong graphic design background and possess initiative.  The ability to communicate effectively is critical, and some project management skills are required.

The person in this position must possess a bachelor’s degree in graphic design, and have a minimum of 2 years working experience in the field. Must be experienced in working in all pertinent applications, including Photoshop, Illustrator, and InDesign. Additionally, working knowledge of MS Office applications is required.
Contact wdenney@countrymusichalloffame.org.
No phone calls please.

Reservations Specialist

Department:   Museum Sales and Guest Relations
Reports to:   Ticketing Services Manager
Status:   Hourly (benefits not included)

JOB DESCRIPTION:  As a Reservations Specialist, you are the first person that our guests interact with on the phone. It is up to you to provide a prompt and friendly greeting, while assisting guests with a wide range of needs.
ESSENTIAL JOB RESPONSIBILITES:

  • Maintain institutional and departmental standards while assisting guests with current knowledge of Museum products, programs, membership, exhibits, etc.
  • Assist guests with phone/online reservations and billing processes for admission packages, group tours, programs, memberships, events, and any other ticketing and/or service needs. 
  • Proactively sell/up-sell products to provide the best experience for our guests and maximize revenue.
  • Understand the internal phone transfer process and departmental structure to efficiently direct incoming calls
  • Operate multiple software systems (Microsoft Office, Patron Edge, Raiser’s Edge, EMS, etc).  The necessary training will be provided.
  • Support other areas of the Museum Sales and Guest Relations Dept. as needed.
  • Complete other duties as assigned.

JOB QUALIFICATIONS & SKILLS:

  • At least 2 years of customer service or hospitality experience
  • At least 2 years of college level coursework
  • Knowledge of sales tactics and proactive up-sells strategies
  • Ability to multitask, pay strict attention to detail, and think creatively and analytically
  • Available to work varied shifts including evenings, weekends and holidays
  • Must have outstanding communication skills (both written and verbal)
  • Knowledge of Nashville tourism highlights as well as country music history preferred

 
To apply for this position, please email your resume to hresources@countrymusichalloffame.org or fax to 615-255-2245.  No phone calls please.  Application deadline is July 19.

Public Relations Manager

Position Summary:
Reporting to the Senior Director of Communications, the Public Relations Manager will assist in managing the organization's overall communications strategy for the Museum, Historic RCA Studio B, Hatch Show Print, Taylor Swift Education Center, and CMA Theater specifically through traditional and non-traditional media relations efforts.

The Public Relations Manager works collaboratively with key institutional leadership, with particularly close coordination with the marketing, museum services, public programming and development executive teams, to develop and implement communication strategies to broaden the reach and impact of the organization's mission while overseeing key messaging.

Specifically, the Public Relations Manager will be responsible for the following:

  • Direct publicity campaigns for the Museum, Historic RCA Studio B and Hatch Show Print, including: all Museum exhibitions; educational and public programs; special events, including the annual Medallion Ceremony and "All for the Hall" benefit concerts; special projects including exhibition books, CDs, DVDs and more, museum trade press, national and regional tourism and travel outreach
  • Proactively work to identify effective publicity opportunities in traditional and emerging media platforms.
  • Research, develop, and present innovative publicity plans and compelling story ideas.
  • Serve  as main point of contact for and oversees organizational response to media inquiries, acting as organization spokesperson as needed
  • Responsible for maintaining a museum experts resource bureau, facilitating requests for interviews with staff, as well as film and photography site requests from media
  • Oversee and manage the scheduling of, creation of and secures placements for the organization's press releases and media advisories
  • Cultivate and maintain contacts with media while anticipating and identifying significant outlets/placement and relevant opportunities that can be leveraged to support the organization's mission
  • Manage the collection of institutional news clipping databases and press kits
  • Work in close collaboration with the Director of Marketing to coordinate the various photography and videography needs for the organization, while managing a repository of all photos and videos for use by the Marketing and Communications team
  • Work closely with key members of marketing team to ensure consistency with brand messages across all channels.
  • Interact with senior executives in the development of corporate communication strategies
  • Contribute to and monitor Social Media efforts both natural and paid (Facebook, Twitter, YouTube, etc.) to maintain consisted brand voice, in conjunction with all other marketing efforts.
  • Collaborate  with industry tourism and group sales partners to execute annual press tour visits to the Museum, Historic RCA Studio B and Hatch Show Print
  • Coordinate Media summaries for the institutions, including monthly updates to Museum staff and quarterly reports to the Museum's Board of Officers and Trustees

Job Qualifications

  • Degree in public relations, communications, journalism, marketing or other related field
  • Excellent writing abilities
  • Candidate should have five years’ experience in publicity and marketing and be currently working directly with broadcast, print and web media assignment editors, copy editors, producers, publishers, etc.
  • Track record of success in pitching media and generating placements, campaign launching, label/book releases, or major initiatives pertaining to a variety of authors, speakers and products
  • Well-rounded in PR and marketing, understands and/or possesses current tools and resources, speaks current vernacular
  • A strong understanding and working knowledge of digital marketing and communications best practices is required.
  • Strong interpersonal skills that allow for healthy internal and external relationships are a must. Demonstrated ability to establish and maintain effective and professional working relationships with media is critical.
  • Ability to go with the flow in an extremely fast paced work environment and to gracefully weather fluctuations in priorities and time tables
  • Candidate will have a knack for cutting through chaos to find order and simplicity in line with organization’s strategic priorities

Interested candidates, please email your resume to kclary@countrymusichalloffame.org
No phone calls please.

Youth and Family Programs Manager

Status:            Full time position with salary and benefits
Dept:               Education and Public Programs
Reports to:     Director of Education and Public Programs

POSITION description:
The Country Music Hall of Fame and Museum seeks an energetic, creative, and experienced person to develop and administer engaging educational programs for youth and families. The youth and family programs manager will design and implement age-appropriate activities and materials that adapt the museum’s content and themes for a wide range of audiences. The museum seeks to expand its current offerings to better serve a growing audience of young and family visitors, and to provide unique learning experiences in the new Taylor Swift Education Center.

Core responsibilities:

  • Develop, administer, and facilitate year-round curriculum of engaging, innovative workshops, programs, and classes designed especially for young audiences;         
  • Design interdisciplinary activities for classrooms and community settings,  write program lesson plans, teach classes and workshops both on the weekend and afterschool;
  • Concept and oversee summer camp;
  • Cultivate partnerships in the community, and plan, manage, and facilitate community outreach programs with the goal of serving youth and promoting the museum;
  • Identify and contract specialized teaching artists to provide unique experiences appropriate for a given audience;
  • Assist with the development of gallery materials and exhibit enhancements that foster engagement of young visitors with the museum’s exhibitions;
  • Oversee program advisory groups and involve advisors in program planning;
  • Implement and oversee program evaluation and assessment to measure learning outcomes;
  • Cultivate partnerships with community organizations and professionals who work with target populations;
  • Work with the museum marketing and public relations departments to promote and publicize programs and to execute collateral materials;
  • Supervise interns, teaching artists, and volunteers;
  • Oversee and manage supply inventory and program budget; and
  • Assist with grant proposals and reporting as needed.

REQUIRED QUALIFICATIONS AND SKILLS:

  • 3 years experience working with children in a school, museum, or other non-profit cultural, or educational institution;
  • Bachelor’s degree in education, child or family studies, arts administration, museum studies, history, or related field. Master’s degree preferred;
  • Significant experience working with children, including experience designing programs, developing curriculum, and teaching;
  • Understanding of informal learning, object-based learning, and inquiry-based learning practices as well as knowledge of current education         pedagogy, including the         Framework for 21st Century Learning and family learning techniques;
  • Strong project-planning, time-management and organizational skills;
  • Excellent written and oral communication skills;
  • Strong interpersonal skills with the ability to work independently and as part of a team;
  • Supervisory experience;
  • A passion for lifelong learning;
  • The ability to think creatively and critically, and to work hard and achieve both departmental and personal goals;
  • Artistic and/or musical skills, love and knowledge of country music, and awareness of Nashville history a plus.

SCHEDULE
Basic schedule is Wednesday – Sunday, 9am – 5pm, with some evenings. Some holidays may be required.

To apply for this position, please email a cover letter, resume, reference list, and a program lesson plan to Ali Tonn at atonn@countrymusichalloffame.org  or fax to 615-255-2245. No calls, please.

Bus Driver

Hourly Pay; Medical benefits are not included
Department: Guest Relations
Reports to: Sr. Guest Relations Manager

DESCRIPTION: The Guest Relations bus drivers will be responsible for safely transporting Museum guests to and from Historic RCA Studio B in Nashville during normal business hours. Drivers will be responsible for the daily preparation of the bus, including cleaning, filling with gas, and monitoring maintenance issues. Additionally responsible for special event transportation as needed, and transporting bus for service needs.

RESPONSIBILITIES:

  • Provide transportation for guests to/from Historic RCA Studio B on Music Row
  • Safely operate 30 passenger bus and wheelchair lift
  • Clean & prepare vehicle for daily operation; transport bus for service needs
  • Attend staff meetings and training as necessary
  • Safely transport event guests between hotels and Hall of Fame or other designated destinations
  • Maintain a high level of professionalism and service at all times
  • Communicate with tour guides to ensure timely transportation of guests

SHIFT SCHEDULE:

Open 7 days a week
Closed on New Years Day, Thanksgiving, Christmas
Closed Tuesdays in January and February
Monday - Sunday: 9:30 a.m.-3:30 p.m.
Special Events as scheduled in evenings

REQUIREMENTS: Candidate must have a valid CDL driver's license Class C with P endorsements with a clean driving record. Should have a minimum of 2 years experience operating a commercial, passenger vehicle. Must be reliable, and committed to being on time. An open, friendly attitude and pro-active work ethic are essential. The ideal candidate will be knowledgeable about the mechanics and operations of a 30 passenger bus. Should work well and make decisions under fast-paced environment. Must be willing to take a drug test and complete a successful background check.

To apply for this position, please email your resume to hresources@countrymusichalloffame.org. or fax to 615-255-2245.
No phone calls please

Moving Image Librarian and Editor

Overview:
The Country Music Hall of Fame and Museum seeks a Moving Image Librarian and Editor to work within the Library and Digital Collections Division of the Museum Services Department.  The successful candidate must have strong technology skills, the ability to focus on detail-oriented work, work collaboratively in a team environment, and maintain a congenial demeanor. The Moving Image Librarian and Editor must have excellent communication skills, ease in navigating various software platforms, including CONTENTdm and Past Perfect, basic editing techniques, and moving image metadata and collection organization knowledge. This position requires the ability to perform basic troubleshooting for moving image and video equipment.  Training will be provided for some aspects of the technical work specific to this position, and repair technicians will aid in repair and equipment upkeep. 

The Moving Image collection at the Country Music Hall of Fame and Museum contains approximately 30,000 items on a variety of film and video formats from dates ranging from the 1920’s to the present. The collection contains feature films, early country music TV shows, “orphan” works, home movies, oral histories, interviews, awards shows, and performance footage documenting nearly a century of North American country and vernacular music. Footage from the collection is used for scholarly research, in documentary films and news reports, in public screenings, in CMF exhibits, and in CMF public programming and video screenings.

About CMHFM:
Accredited by the American Association of Museums in 1987, the Country Music Hall of Fame and Museum is operated by the Country Music Foundation, a non-profit, 501(c)(3) educational organization chartered by the state of Tennessee in 1964. The mission of the CMF is to identify and preserve the evolving history and traditions of country music and to educate its audiences. Functioning as a local history museum and as an international arts organization, the CMF serves visiting and non-visiting audiences including fans, students, scholars, members of the music industry, and the general public – in the
Nashville area, the nation, and world. With the same educational mission, the Foundation also operates the Museum’s Frist Library and Archive, CMF Press, CMF Records, historic RCA Studio B, and Hatch Show Print.  CMF recently completed a 3-year construction project which more than doubled its exhibition and education space and plans to complete the new, temperature and RH-controlled vault to house its collection of over 1 million photos, audio recording, moving images, and 3D artifacts are underway.

Moving Image Librarian and Editor:

Background checks are required for all Museum Services employees.  This is a permanent full-time position with health and dental insurance, paid vacation and sick leave, and benefits. 

Duties Include:

  • Catalog film/moving image collections.
  • Digitize film/moving image collections according to divisional priorities.
  • Answer (external and internal: programs/exhibits/education) reference, licensing, and research and access requests for film/moving image collection via phone, email, or in person.
  • Actively pursue licensing opportunities according to divisional protocol.
  • Edit/compile materials as needed for exhibits and programming.
  • Identify potential grant opportunities for film/moving image collection according to divisional priorities, and contributes writing as needed.
  • Maintain relationships with donors.
  • Research, pull, digitize, edit, and curate moving images components for exhibits, public programs, researchers, and production facilities.
  • Train and supervise volunteers and interns, as approved by supervisor.
  • Answer/handle film/video reference requests and licensing, as approved.
  • Work according to changing daily priorities, demonstrates flexibility and ability to shift between multiple tasks effectively.
  • Perform duties with professionalism, which includes relating to others in group settings and individually in a courteous, cooperative, sensitive, and collegial manner.
  • Position includes a variety of administrative responsibilities such as budget preparation, and preparation of information for the departments of education, development, and PR/marketing.
  • Other tasks as needed.
  • Contribute to the overall goals of the department as appropriate.
  • Reports to Director of Library & Digital Collections.

Requirements:

3 years minimum experience in digital preservation of moving formats for archival and access purposes and Master’s Degree in Library and Information Science from an ALA accredited institution (preferred).

Experience with CONTENTdm or similar digital asset management system.

Proficiency with digital editing software including Final Cut Pro.

Excellent knowledge of digitization theory and practice for video and film collections.

Strong knowledge of legacy video equipment and formats including but not limited to: ¾” u-matic tape, 1” open reel, 2” open reel, VHS, DVD, beta, beta sp, digibeta.

Excellent knowledge of analog to digital workflows for video.

Excellent knowledge of standards in the field of video preservation; ability to remain current on developments in the field.

Basic knowledge of country music and American vernacular music is preferred.

Excellent time management skills; ability to work efficiently with tight deadlines.

Applicant should be detail oriented. 

The ability to multi-task will be considered an asset.

Ability to communicate clearly and concisely, both orally and in writing.

Sound judgment to identify and report problems to supervisors and contribute to resolving them.

To Apply:
No phone calls. Send cover letter, resume, 3 references, and salary requirements to: lboulie@countrymusichalloffame.org

Country Music Foundation is an equal opportunity employer.

Line Cook

Job Description

We are looking for talented line cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. Position reports to Sous Chef and/or Kitchen Manager.

Basic Functions: 
A line cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions:

  • Sets up station according to restaurant/catering guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set forth.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Line Supervisor. 

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:

Jeremy FoyCountry Music Hall of Fame and Museum222 Fifth Avenue South
Nashville, TN  37203

jfoy@countrymusichallofame.org

No phone calls please.

Banquet Cook

Job Description

We are looking for talented banquet cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 
 
We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal banquet cook is motivated, results oriented and committed to providing outstanding customer service every day. Position Reports to: Sous Chef or Kitchen Manager

Basic Functions: 
A banquet cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions

  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef.


Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:

Jeremy Foy
Country
Music Hall of Fame and Museum
222
Fifth Avenue South
Nashville
, TN  37203
jfoy@countrymusichallofame.org

No phone calls please.

Vice President of Development

Responsible for creating a reliable base of contributed income to support Country Music Hall of Fame and Museum operations through fundraising events, membership and annual giving, and support from individual, foundation, and government sources. Conduct special campaigns for key initiatives including capital needs for collections and exhibitions, endowment, and planned giving.

Job Summary:

Works with the Director, Board of Officers and Trustees, and senior staff to set overall organizational policies and priorities. Works with the Development Committee to develop long and short term goals, strategies, and approaches to ensure revenue goals are met.

Responsibilities:

  • Thoroughly understand the Country Music Hall of Fame and Museum including its history and culture, governance structure, staff and Board, long and short term funding requirements, programs and projects, public policy issues and communities, and other constituencies.
  • Know and understand the board and advisors, staff, and broader country music industry, in order to bring forth their best ideas and efforts to enhance fundraising activities.
  • Set annual fundraising goals in partnership with Museum Director and senior staff. Develop annual and long-range plans to accomplish the Museum's goals.
  • Identify fundraising targets and develop solicitation strategies. Oversee moves management.
  • Lead the development department staff in establishing goals, setting work plans, and guiding strategies.
  • Understand the actual and prospective funding communities for the Museum; develop strategies to secure individual and institutional support.
  • With the Director and the Board of Officers and Trustees, solicitindividual, foundation, and government gifts. Shape the planned giving program; identify and cultivate prospects and steward existing donors.
  • Review Museum communications materials, including direct mail, telecommunications, brochures, website, and other written materials to integrate fundraising messages where appropriate; assure the continued articulation of an organizational vision and mission statement that provides the appropriate context and focus for cultivating financial support.
  • When appropriate, advocate for government policy as it relates to funding for the Museum and the arts.
  • Oversee development systems and procedures; manage expenses associated with fundraising and accurately report the results.

Contact: hwilder@countrymusichalloffame.org