Employment

Listed below are all of the paid positions and internships currently available at the Country Music Hall of Fame® and Museum. To apply for any position, please email your resume and cover letter to to hresources@countrymusichalloffame.org or to the contact listed under the job description.


Company Description
The Country Music Hall of Fame® and Museum seeks to collect, preserve, and interpret the evolving history and traditions of country music. Through exhibits, publications, and educational programs, the museum teaches its diverse audiences about the enduring beauty and cultural importance of country music.

The Country Music Hall of Fame® and Museum has been the home of America's music since 1967. In keeping with the cultural significance of the music and the heroic achievements of those who form its membership, the Museum opened in a $37 million landmark, new building in May 2001.   An expanded Museum gallery opened in spring of 2014.  Additional events spaces opened in October 2013, taking the institution from 140,000 square feet of event space to more than 350,000 square feet. This expansion included the 776-seat CMA Theater and a 10,000 square foot glass front Event Hall (along with other spaces) and state of the art kitchen and support areas.


The Country Music Foundation is an equal opportunity employer.


Available Positions

Guest Relations Specialist
Part-time hourly employee; medical benefits are not included

Job Summary:
The Country Music Hall of Fame and Museum is recruiting a seasoned Guest Relations Specialist to provide excellent customer service to insure a personal and pleasant museum experience for our guests. Duties include serving as an ambassador for the Museum, RCA Studio B, and Hatch Show Print.

Role Summary:

  • Actively sell the museum, membership, Historic RCA Studio B, and Hatch Show Print Tour admissions along with other tour options and packages in order to meet department goals
  • Assist, answer questions and navigate museum visitors throughout their visit
  • Be able to provide information about not only the Museum but also Nashville as a tourist destination
  • Operate Patron Edge ticketing and reservation system to process walk-up sales, voucher redemptions, member and guest check-in, and refunds
  • Follow all cash-handling protocols to ensure accurate and efficient sales transactions
  • Work after-hours special events as needed

Key Qualifications:

  • Customer service is crucial! 
  • Communications, public speaking, and organizational skills are a must.
  • An open, friendly attitude and pro-active sales skills are also essential.
  • Prior customer service and cash-handling experience is required.
  • Versatility is key, as the ideal candidate must be able to multi-task in a fast-paced work environment.
  • Knowledge of the Nashville area and its music history is a plus.
  • Fluency in a second language is a plus.
  • Must be able to stand for long periods of time and work a flexible schedule, including weekends and some evenings.

To apply for this position, please e-mail your resume and cover letter to Dee-Dee Ogrodny, Guest Relations Manager dogrodny@countrymusichalloffame.org, or fax to 615-255-2245.  No phone calls please.


Guest Relations Coordinator

Job Summary:
Working closely with the Guest Relations Manager and Senior manager, this position requires a self-motivating, very organized person who can juggle a number of projects simultaneously without a lot of direction. The responsibilities are two-fold. It is an administrative support role for both managers as well as the entire Guest Relations area. It also has supervisory responsibilities while acting as the house-supervisor during all CMA Theater events.

Role Summary:
As is related to the Museum

  • Creating monthly schedules for the frontline staff for the Museum.
  • Keep employee handbooks and training materials updated.
  • Assist Guest Relations Manager with new employee set-up (time clock, paperwork, training schedules, etc.).
  • Manage a number of departmental reports (comp reports, discount reports, etc.).
  • Manage guest comments.
  • Assist with other support roles (uniform orders, process and track purchase orders, order name tags, etc.).
  • Manage the audio tour maintenance and updates.

As it related to the CMA Theater

  • Train and manage house staff/ushers for CMA Theater events and schedule orientations.
  • Serve as front-house supervisor during all CMA Theater events and programs. This includes responding to emergency situations, communicating logistical needs, resolving ticketing or seating questions, and providing direction and leadership to all front-house staff.
  • Assist Sr. Manager with house staff / usher interviews and annual reviews.
  • Manage schedules for ushers and GRS’s (Guest Relation Specialists) working after-hour special events.
  • Manage usher payroll.
  • Do monthly event reports for the events department and accounting.
  • Work closely with the event department on staff needs, staff pricing and logistics during events.
  • Attend weekly master schedule meetings along with other meetings as necessary.

Key Qualifications:

  • Bachelor’s degree and at least 1 year of experience in a leadership role in customer service.
  • Must be willing to work a flexible schedule including weekends, evenings, and some holidays.
  • Must be able to stand for long periods of time.
  • Customer service experience is a must.
  • Excellent communication skills- both written and verbal, along with a positive ‘can do’ attitude are essential.
  • Must be willing to learn Patron’s Edge, NovaTime, EMS, and other programs as necessary.
  • Ability to multi-task in a fast-paced environment is key.
  • Must be a critical thinker, effective problem-solver, extremely efficient and organized.

To apply for this position, please e-mail your resume and cover letter to hresources@countrymusichalloffame.org. No phone calls please. Deadline to apply is July 12.


Events Services and Catering Manager

Job Description:
Responsible for assisting in coordinating, communicating, and executing all facets of private, public, programming and Hall-hosted events booked in the Country Music Hall of Fame® and Museum. Event Services and Catering Manager should have a good working knowledge of event planning and management as well as food & beverage.

Role Summary:

  • Responsible for maintaining good communication, working relationships with all areas within the Museum to include Senior Event Sales Manager, Sales Manager, Sales Coordinator, Senior Manager of Event Entertainment, Executive Chef, Director of Operations, Banquet Manager(s) and all catering staff; facilities management, security, GRS’s, audio-visual, housekeeping, retail, etc. so as to ensure a superior event experience for a wide variety of clientele.
  • Maintaining a great working knowledge of all phases of events at The Hall.
  • Manager responsible for working directly with clients to plan all details of an event to create a memorable experience for guests.
  • Manager must provide VIP service to each and every client understanding that professionalism and the highest quality of service is the expectation.
  • Have a good knowledge of food & beverage as well as work with the Executive Chef and culinary team to create special and unique menus.
  • Responsible for providing accurate accounting information and maintaining a good working relationship with the Accounting Department.
  • Maintain an active membership in related event trade associations.
  • Keep abreast of event trends and ideas, seek new vendors as well as maintain relationships with existing vendors.

Key Qualifications:

  • Event Service Manager must possess a “can-do” service attitude
  • Strong leadership qualities
  • Excellent communication skills
  • Willingness to go the extra mile to insure an event’s success.
  • Must be detail oriented
  • Ability to handle multiple clients and events.
  • Previous experience in hotel convention and catering services preferred
  • A general knowledge of audio visual, technical/sound equipment.

Please submit resume to:

Mark Young, Country Music Hall of Fame and Museum, 222 Fifth Avenue South
Nashville, TN  37203 or email to myoung@countrymusichalloffame.org

No phone calls please.


Senior Director of Events and Culinary Operations

Job Summary
This senior staff role will oversee two critical pillars of the organization’s structure – the events sales and services area and the culinary operations area, both working in concert together to provide a seamless, best-in-class experience for our guests.  The Sr. Director will exhibit a vital combination of skill sets – he or she will create the vision and provide proactive strategic leadership for the organization’s events and culinary businesses, while also overseeing operations of these teams, ensuring flawless execution.  This position is ultimately accountable for overseeing a team of over 25 management level employees with an additional 20-25 full/part time employees as well as numerous contract and on call employees in the events and culinary areas.

Role Summary

  • Create and implement creative event marketing strategies to promote the Country Music Hall of Fame® and Museum as a premier events facility.
  • Oversee the Event Sales, Services, Entertainment/Production and AV budgets and monitor all performances with respect to the same.
  • Ensure fulfillment of brand service strategy and top-tier guest experience.
  • Grow event revenue and maximize financial performance by effectively managing costs.
  • Support and exemplify all standards, policies and procedures in the Event and Culinary departments.
  • Ensures departments are working within budget and adjusts expenditures according to revenues.
  • Research current trends in event management and integrate into the operation.
  • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest and staff relations.
  • Provides oversight for all culinary operations, including catering and event staff as well as all on property restaurants.
  • Oversee the Food & Beverage budget and monitor all performances with respect to the same. 
  • Champion and monitor product and service quality.
  • As a member of the museum’s senior staff, have a holistic leadership vision of how the events and culinary department fits into and supports the museum’s mission

Key Qualifications

  • Proven leadership of events and culinary teams
  • Unwavering dedication to client and guest service
  • Flexibility in accommodating rapid change & quick deadlines
  • Proven effectiveness when working under pressure
  • Strong communication skills

Education/Experience

Bachelor’s degree in hospitality management, business, or related field or equivalent experience preferred.   Ten years of related experience, preferably in a hotel or convention management setting.

To apply for this position, please e-mail your resume and cover letter to humanresources@countrymusichalloffame.org, or fax to 615-416-2058.  No phone calls please.


SR Guest Relations Manager

Job Summary:

Reporting to and working closely with the Director of Museum Sales and Guest Relations, this position requires a strong leader with a background in guest services, sales, operations/logistics and staff management. Experience includes overseeing a management team of two, a Guest Relations Specialist frontline team of forty, and theater usher staff of thirty. Requires to manage multiple projects in a fast environment while working with other departments to ensure the guests experience is top of mind all while making sure the area’s revenue goals are achieved. 

Role Summary:

  • Oversee daily operations of frontline staff to include Box Office, Information Desk, tour guides (Historic RCA Studio B and Hatch Show Print), gallery staff, and tour bus drivers).
  • Oversee the frontline staff as it relates to events and theater ushers for concerts.
  • Motivate and provide guidance in order for area to hit sales goals for the museum, tours, memberships, etc.
  • Work with Development on growing membership base and providing great customer service.
  • Effectively manage a management staff of two that will assist with overall departmental operations and needs.
  • Oversee the hiring, training and all other HR-related responsibilities for the area.
  • Provide effective communication to and between other management levels, departments, and staff.
  • Be lead representation at meetings for this area’s scope of responsibilities and build strong working relationships with other departments to ensure a productive environment.
  • Oversee all reporting requirements associated with sales, revenue, commissions, events, schedules, etc.
  • Ensure on-property marketing materials and needs are updated, distributed and facilitated properly.
  • Assist with creating and managing budget items related to area.
  • Must be able or willing to learn current POS system (Patron Edge/Raiser’s Edge) and manage updates, changes, and other needs related to the system.
Key Qualifications:
  • Possess a Bachelor’s degree
  • Minimum 5 years of experience in related field
  • Ability to effectively manage staff is a must
  • Experience in the hospitality and tourism industry is preferred
  • Strong communication skills
  • Ability to anticipate, adapt to changing environment
  • Manage expectations along with a great deal of initiative is important. 
  • Required to work flexible hours as needed for certain events.
  • Basic knowledge of accounting fundaments is essential.
  • Must be PC proficient with solid MS Word and Excel skills and very organized. 
  • Should work well under time constraints while meeting multiple deadlines. 

        Employment is subject to a background check.  Please email your resumes and references to hresources@countrymusichalloffame.org or fax to 615-255-2245.  No phone calls please.  Application deadline is June 15, 2015.


MAJOR GIFTS MANAGER

JOB DESCRIPTION:
The Country Music Hall of Fame® and Museum seeks an experienced development officer to advance the day-to-day operations of the Museum’s major gifts program.   This position will help prospect, secure, and steward annual gifts of $1,000 or more, including annual memberships, capital campaign gifts, special events, etc.  It will also support the development of the Museum’s planned giving program.
Role Summary:

  • Implement the Museum’s plan for growing major gifts and achieving measurable success.
  • Identification and Cultivation
    • Research and vet major gift prospects in collaboration with the Director of Major Gifts and the Vice President of Development to create prospect lists for annual giving, planned giving, and select special events.
    • Create individualized cultivation strategies for a select number of donors each quarter based on guidance from the Vice President of Development and the Director of Major Gifts with the goal of meeting overall departmental goals.
    • In collaboration with the Director of Major Gifts and on behalf of the Major Gifts Division, maintain a portfolio of 500 donors.
  • Solicitations and Moves Management
    • Support the Director of Major Gifts and Vice President of Development in executing solicitations of major gift prospects above $1,000.
    • Solicit select major gifts.
    • Write proposals for funders’ consideration.
    • Manage solicitation strategy and moves management process on behalf of the Director of Major Gifts.
  • Recognition and Stewardship
    • Manage appropriate recognition opportunities for major donors, which include donor walls, acknowledgement letters, and member benefit fulfillment.
    • Collaborate with the Development Coordinator regarding Development Department stewardship.
    • Provide concierge service to major gift donors for Museum visits and related events.
    • Lead select VIP tours of the Museum galleries and event spaces.
  • Record Keeping
    • Work closely with Development colleagues to ensure all major gifts are appropriately acknowledged and tracked in the Raiser’s Edge database and filed for institutional knowledge.
    • Ensure meetings, phone calls, and other contact with donor and prospects are properly recorded.
  • General Development Department Functions
    • Act as an advocate in the public community and within the Museum to promote the mission of the Country Music Hall of Fame and Museum.
    • Attend weekly Development Department meetings.
    • Attend bi-weekly Major Gifts Team meetings.
    • Attend and provide support for some after-hours events.

Key Qualifications:

  • Must have experience and knowledge of major gift fundraising and the ability to manage a portfolio of 200 donors.
  • Must have a proven ability to lead campaigns, meeting goals for individual giving exceeding $500,000 annually. 
  • Must have excellent spoken and written communication skills.
  • Must be organized, detail-oriented, and able to handle sensitive information with confidentiality.
  • Must have database skill and the ability to use Raiser’s Edge.
  • Must possess excellent interpersonal skills and be able to work well with and interact with a broad spectrum of personalities and diverse populations.
  • Must have the ability to resolve conflicts and respond to inquiries in an appropriate and efficient manner on behalf of the Museum.
  • Must have a bachelor’s degree and at least three years of major gift fundraising experience; Master’s degree is a plus.
  • Museum and/or university fundraising experience is a plus.
  • Planned giving experience is a plus.
  • Knowledge of country music is a plus.

Please submit resume and availability to:
Human Resources at HResources@countrymusichalloffame.org.  Before July 1, please submit your resume along with a cover letter that includes your salary history. Based on the volume of applications received, the Museum will only contact applicants who will be considered as candidates. No phone calls please.


E-Commerce and Shipping Associate

JOB DESCRIPTION:
This staff member will process all e-commerce transactions for our Museum Stores and Hatch Show Print Stores. Additionally, this position is responsible for shipping customer purchases as well as assisting receiving and stock-keeping personnel.

Role Summary:

  • Pick and pull E-Commerce orders utilizing a computerized order/inventory system
  • Process and enter transactions through stores’ POS system
  • Pack and ship each E-commerce and “send” transaction
  • Keep accurate customer and shipping records through the use of UPS Worldship and other systems
  • Processing incoming merchandise shipments
  • Moving, sorting and ticketing goods

Key Qualifications:

  • Must be able to multi-task
  • Work quickly and efficiently. 
  • Accurate record-keeping and
  • Customer follow-through is very important.
  • Requires prolonged periods of standing.
  • Requires the lifting of up to 50 pounds at a time.

Please submit resume and availability to:
Debbie Maddox, Retail Operations Manager: dmaddox@countrymusichalloffame.org. No phone calls please.


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Petrella, First Lady of Country Soul Scholar

JOB DESCRIPTION:

The Country Music Hall of Fame and Museum seeks African-American candidates for the Petrella, First Lady of Country Soul Scholar position, funded by Dreams of the Heartland Foundation, Inc. This 12-week full-time position will contribute to cataloguing and digitizing the Museum's photographic collection, and is intended to provide opportunity and experience for a graduate student enrolled in a Master's program in Library and Information Sciences with an African-American or minority background.

The Petrella, First Lady of Country Soul Scholar position will run from June to August 2015.

Role Summary:

  • Properly handle fragile and rare archival materials.
  • Support the preparation of materials for digitization.
  • Digitize and enter metadata of Image Collection negatives, prints, and accompanying materials into Country Music Foundation digital asset management system, CONTENTdm.
  • Re-house negatives, images, and documents.
  • Assist in creation of reports as required by employer.

Key Qualifications:

  • Enrollment in Master's Degree in Library and Information Science program from an ALA accredited institution
  • Cataloging experience.
  • Knowledge of photographic scanning/digitization.
  • Ability to properly handle fragile and rare archival materials.
  • Ability to use Adobe Photoshop.
  • Experience with CONTENTdm or similar digital asset management system preferred.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Familiarity in working with a variety of photographic sources is highly desirable, as is a working knowledge of country music.
  • Ability to perform duties with professionalism, which includes relating to others in group settings and individually in a courteous, cooperative, sensitive, and collegial manner.
  • Sound judgment to identify and report problems to supervisors and contribute to resolving them.

Employment is subject to a background check. To be considered for this position please send your cover letter, resume, and three references to: lboulie@countrymusichalloffame.org.


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Circa Sales Associate

JOB DESCRIPTION:

Sales Associates will assist visitors and customers in our “Circa” retail store located inside the Country Music Hall of Fame and Museum. Associates will greet visitors, answer questions regarding products offered for sale in the store.

Role Summary:

  •  Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Stock, clean and organize store
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs

Key Qualifications:

  • Candidates will possess excellent customer services skills
  • Outgoing and friendly people will be the most successful
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs will be helpful.

Please submit your resume and availability to Debbie Maddox at dmaddox@countrymusichalloffame.org. No phone calls please.




Network Systems Specialist

Reports To:  IT Director

Job Summary: 


The Network Systems Specialist role will be responsible for resolving employee/customer hardware/software issues timely and accurately.  He/she works with a help ticket tracking software to record, track, and report upon the IT issues as reported to the Help Desk. Analyze key metrics to ensure issues are permanently resolved.  Work with all employees to improve the IT experience.

Attention to detail, excellent customer service, punctuality, and a ‘can do’ attitude are required.  Flexibility to be on-call and/or address IT urgent situations as needed.

Education & Experience:

  • Bachelor’s degree, or equivalent experience, in Information Systems or related field of study.
  • Strong technical knowledge of physical networking and Windows Server operating systems.
  • Strong technical knowledge of current network hardware, protocols, switches, etc.
  • High level of proficiency with Microsoft Active Directory, DNS, DHCP and VMware based server virtualization.
  • Extensive experience creating and managing secure LANs.
  • Experience in Layer 3 switching configuration and architecture including vlans creation and routing.
  • Extensive experience working with VoIP systems.
  • Extensive application support experience to include Microsoft SharePoint, Microsoft Exchange and Windows Web Servers or similar application stacks.
  • Knowledge of Linux, VB, Perl, SQl Databases and HTML
  • Strong Knowledge of SANS Storage Concepts and Management and Maintenance of large scale storage devices.
  • Data Center experience—design, built, worked, managed—would be ideal.

Role Summary:

  • Internal and external e-mail routing and administration via MS Exchange
  • Internet, intranet, and VPN connections between employees, sites, and related.
  • Networking equipment, consisting of firewall and security appliances 
  • File, web and application servers, running a mix of operating systems 
  • Assist with Desktop Level support and help desk coverage as needed
  • Supporting a multi-platform environment
  • Disaster recovery operations, including live mirroring of data
  • Data management across multiple platforms and methods
  • Production application moves for internal and external systems
  • Change management for all equipment and servers
  • Develop and maintain documentation for all aspects of Network Operations
  • Keep separation of data, content, themes, business logic and data logic
  • Assist in documentation creation and maintenance
  • Other duties as assigned

Technologies involved include, but may not limited to:

Microsoft SQL Server 2005, 2008 (DBMS, SSRS, SSIS)
Windows Server 2003, 2008R2, 2008
VB, Perl, and power shell Scripting
Windows 7 & XP and MAC OSx; a few Linux machines as well
Active Directory
MS Exchange 2010
VMware virtualization – version 4 & 5
EqualLogic SAN
Veeam backup – 6.5 – 7.0
Fortinet & Watchguard Firewall
Switches – Dell and Cisco
Blackbaud Patron Edge and Raiser’s Edge
CounterPoint Point-of-Sale
POS credit card terminals (mostly Windows based)
Video Terminals

Environment:
We provide a casual working environment with excellent benefits and employee perks.  Standard office hours are 9:00 AM – 5:00 PM with some on-call requirements during museum hours, which are 7 days a week, 362 days per year, and open 9:00 AM – 6:00 PM.  This position requires on-call, occasional after hours and weekend work. 

Position subject to a background check.  Please email resumes to hresources@countrymusichalloffame.org.   No phone calls please





Line Cook

Job Description
We are looking for talented line cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. Position reports to Sous Chef and/or Kitchen Manager.

Basic Functions: 
A line cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions:


  • Sets up station according to restaurant/catering guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set forth.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Line Supervisor. 

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:
Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
phankins@countrymusichalloffame.org
Fax: 615-416-2058
No phone calls please.




Banquet Cook

Job Description
We are looking for talented banquet cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused. 
 
We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal banquet cook is motivated, results oriented and committed to providing outstanding customer service every day. Position Reports to: Sous Chef or Kitchen Manager

Basic Functions: 

A banquet cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen. 

Essential Functions
  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef.


Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:
Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
phankins@countrymusichalloffame.org
Fax: 615-416-2058
No phone calls please.