Employment

Listed below are all of the paid positions and internships currently available at the Country Music Hall of Fame® and Museum. To apply for any position, please email your resume and cover letter to to hresources@countrymusichalloffame.org or to the contact listed under the job description.

Company Description

The Country Music Hall of Fame® and Museum seeks to collect, preserve, and interpret the evolving history and traditions of country music. Through exhibits, publications, and educational programs, the museum teaches its diverse audiences about the enduring beauty and cultural importance of country music.

The Country Music Hall of Fame® and Museum has been the home of America's music since 1967. In keeping with the cultural significance of the music and the heroic achievements of those who form its membership, the Museum opened in a $37 million landmark, new building in May 2001.   An expanded Museum gallery opened in spring of 2014.  Additional events spaces opened in October 2013, taking the institution from 140,000 square feet of event space to more than 350,000 square feet. This expansion included the 776-seat CMA Theater and a 10,000 square foot glass front Event Hall (along with other spaces) and state of the art kitchen and support areas.

The Country Music Foundation is an equal opportunity employer.


AVAILABLE POSITIONS

RESERVATIONS MANAGER

Job Description:

The Reservations Manager plays a key role in further developing and managing the POS and database system for all ticketing needs for the entire institution. This would include the Museum, Historic RCA Studio B, Hatch Show Print, Museum programs, third-party events, and publicly ticketed concerts. They would be a critical part in assisting with a transition from one POS system to another. Other responsibilities include managing the call center staff and Will Call staff during ticketed programs and events.

Role Summary:

POS System-related 

  • Point of contact for the database and ticketing sales software for the institution, and assist with the important transition from Patron Edge software to Tessitura.
  • Manage & maintain the system as it relates to all ticket sales functions – front-end, back-end and online (price lists, ticket types, building events, discount management, refunds, theater event needs, etc.).
  • Representative at Business System Integration meetings which requires having a clear understanding & ability to build & maintain all processes related to Tessitura software.
  • Provide report updates, do monthly & quarterly accounting audits, & process monthly reports (comp tickets, coupon redemptions, and others as needed).
  • Assist with further training and knowledge of the system as needed to staff.

Other roles 

  • Manage a staff of 4 that is responsible for the main phone line, sales, transfers, questions, reservations, etc.
  • Have a comprehensive understanding of ticket sales for walk-up and groups as it relates to the markets, its needs and trends.
  • Facilitate and execute logistics, policies, procedures, messaging, sales and customer service initiatives for Family & Public Programs, concerts, and other event passes. Facilitating these passes/reservations will include working with a broad customer base (Museum Members, Board Members, VIP’s, etc.) as well as internal departments.
  • Manage staff that’s needed with day of events/programs (Will Call).

Key Qualifications:

  • Solid understanding of the structure of ticketing software (or similar hospitality software). Experience with software, such as Tessitura, Patron Edge, or Raiser’s Edge is strongly desired. (Necessary training will be provided.)
  • Critical to be intuitive with the database and POS system in order to find solutions to needs.
  • Be able to make decisions without a lot of direction. Demonstrate ability to balance multiple projects, meet deadlines and communicate effectively in a frequently flexible and quick-moving environment and still provide a high level of customer service and positive attitude.
  • Must be articulate, detailed-oriented, and able to work well under pressure to ensure customer needs are met, complaints are resolved, and service is provided quickly and efficiently.
  • Must be able to work weekends as well as Holidays and evenings as needed.
  • Must have at least three years’ experience in a lead customer service role in a reservations and customer service center.
  • Must have experience managing people.
  • Use Excel & Microsoft Word proficiently.

 

To apply for this position, please send resume to hresources@countrymusichalloffame.org.

No phone calls please.


SCHOOL PROGRAMS MANAGER

Job Description:

The Country Music Hall of Fame and Museum seeks an experienced museum educator to join its school programs team. Responsible for design and administration of curriculum-aligned services, this charismatic, creative, and curious person will oversee programs that serve students at the museum, in school, and via videoconference, as well as sequential learning activities for community settings. This person will combine best practices in museum education, including object-based and inquiry-based learning, to support core subject areas to contribute to the academic success of students who visit the Country Music Hall of Fame and Museum, as well as participate in the continued success and growth of the Taylor Swift Education Center.

Role Summary:

  • Design, maintain, and evaluate school programs, lesson materials, and digital classroom resources with attention to current academic standards and exhibited museum content
  • Develop and assess school programs and resources, including setting outcomes and benching marking goals
  • Manage and direct school programs coordinator responsible for logistics and administrative support
  • Oversee trainings for teaching staff and volunteers, including tour guides and contract teaching artists
  • Act as lead teacher for programs, instructing activities and overseeing design of outcomes-based lesson plans and materials
  • Foster collaborations with schools, districts administration, program content partners, and other key entities
  • Represent and promote the museum among school partners by attending meetings, workshops, and conferences
  • Oversee department reporting to ensure accuracy and attention to detail, including quarterly and annual reporting
  • Manage on-going development of distance learning programs, including outcomes-based curriculum design, teaching, publicity, maintenance of relationships unique to videoconferencing, researching technology trends and changes, equipment maintenance, and program evaluation
  • Contribute knowledge and insights to school programs publicity and marketing efforts to area educators and education institutions, including the creation of e-blasts, brochures, bulk mailings, speaking appearances, and other such pieces and engagements

Key Qualifications:

  • Master’s degree in education, arts administration, museum studies, or related field
  • Minimum 5 years work history in a museum or school that includes teaching experience
  • Supervisory experience preferred
  • Significant understanding of museum education theory and practices, including object-based and inquiry-based learning, as well as command of curriculum-based learning.
  • Solid understanding of child development with a passion for children and a dedication to providing accessible and high-quality educational opportunities to a wide range of young audiences;
  • Strong project planning, time-management, and organizational skills;
  • Excellent written and verbal communication skills including excellent public speaking and dialogue-based teaching skills;
  • Ability to work independently and as part of a team;
  • Ability to work with accuracy and close attention to detail;
  • Willingness to work occasional evenings and weekends;
  • Love for and knowledge of country music a must.

HOURS of the position:

Fulltime, salaried with benefits.

To apply for this position, please submit a cover letter, resume and educational writing sample (lesson plan or other educational text) to hresources@countrymusichalloffame.org. No phone calls please. This position requires a background check to be completed during initial hiring process. Due to the volume of applications, only candidates engaged in the interview process will receive communication from the Museum. 


GUEST RELATIONS SPECIALIST (Part-time hourly)

Job Description:

The Country Music Hall of Fame and Museum is recruiting a seasoned Guest Relations Specialist to provide excellent customer service to insure a personal and pleasant museum experience for our guests. Duties include serving as an ambassador for the Museum, RCA Studio B, and Hatch Show Print.

Role Summary:

  • Actively sell the museum, membership, Historic RCA Studio B, and Hatch Show Print Tour admissions along with other tour options and packages in order to meet department goals
  • Assist, answer questions and navigate museum visitors throughout their visit
  • Be able to provide information about not only the Museum but also Nashville as a tourist destination
  • Operate Patron Edge ticketing and reservation system to process walk-up sales, voucher redemptions, member and guest check-in, and refunds
  • Follow all cash-handling protocols to ensure accurate and efficient sales transactions
  • Work after-hours special events as needed

Key Qualifications:

  • Customer service is crucial! 
  • Communications, public speaking, and organizational skills are a must.
  • An open, friendly attitude and pro-active sales skills are also essential.
  • Prior customer service and cash-handling experience is required.
  • Versatility is key, as the ideal candidate must be able to multi-task in a fast-paced work environment.
  • Knowledge of the Nashville area and its music history is a plus.
  • Fluency in a second language is a plus.
  • Must be able to stand for long periods of time and work a flexible schedule, including weekends and some evenings.

To apply for this position, please e-mail your resume and cover letter to Dee-Dee Ogrodny, Guest Relations Manager at dogrodny@countrymusichalloffame.org or fax to 615-416-2058.  No phone calls please.


MUSEUM STORE SELLING SUPERVISOR [Full-time]

Job Description:

The Selling Supervisor is a sales leader in the store, actively greeting and assisting guests and clients working alongside Sales Associates to ensure high levels of customer service and satisfaction.

Role Summary:

  • Actively greet and assist customers and visitors
  • Complete sales transactions through the use of POS system
  • Learn and disseminate information about the lines of merchandise carried
  • Be aware of sales goals and work toward meeting them every day
  • Communicate goals, procedures and customer service guidelines to Sales Associates
  • Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs
  • Coordinate store coverage to maximize staffing during high traffic periods
  • Complete daily closing routine
  • Complete work schedule for store within budgetary guidelines
  • Train, coach and counsel sales associates

Key Qualifications:

  • Candidates will possess excellent customer service and supervisory skills
  • Punctuality and reliability are absolutely essential
  • Must be outgoing and friendly
  • Weekend and evening availability will be required
  • Knowledge of Windows-based programs is required.
  • Knowledge of Country Music history and music trends very helpful

Please submit resumes to Michael Kline at mkline@countrymusichalloffame.org.

No phone calls please.


BUS DRIVER [Ft Hourly]

Job Description:

The Guest Relations bus drivers will be responsible for safely transporting Museum guests to and from Historic RCA Studio B in Nashville during normal business hours. Drivers will be responsible for the daily preparation of the bus, including cleaning, filling with gas, and monitoring maintenance issues. Additionally responsible for special event transportation as needed, and transporting bus for service needs.

Role Summary:

  • Provide transportation for guests to/from Historic RCA Studio B on Music Row
  • Safely operate 30 passenger bus and wheelchair lift
  • Clean & prepare vehicle for daily operation; transport bus for service needs
  • Attend staff meetings and training as necessary
  • Safely transport event guests between hotels and Hall of Fame or other designated destinations
  • Maintain a high level of professionalism and service at all times
  • Communicate with tour guides to ensure timely transportation of guests

Key Qualifications:

  • Candidate must have a valid CDL driver's license Class C with P endorsements with a clean driving record.
  • Should have a minimum of 2 years’ experience operating a commercial, passenger vehicle.
  • Must be reliable, and committed to being on time.
  • An open, friendly attitude and pro-active work ethic are essential.
  • The ideal candidate will be knowledgeable about the mechanics and operations of a 30 passenger bus.
  • Should work well and make decisions under fast-paced environment. Must be willing to take a drug test and complete a successful background check.

Rate: Pay based on experience. 

To apply for this position, please email your resume to dogrodny@countrymusichalloffame.org or fax to 615-416-2058.

No phone calls please.


MAINTENANCE MANAGER

Job Description:

The Maintenance Manager is a vital part of the maintenance team at the Country Music Hall of Fame and Museum, directly supervising and coordinating the activities of the Maintenance Department. A sense of urgency and courteous/professional communication are essential behaviors for this position.  This position reports directly to the Facilities Director.

Role Summary:

  • Manage construction projects, including coordination with vendors and internal staff, ensuring effective communication along the way with all constituents.
  • Maintain and execute a comprehensive preventative maintenance plan for all facility systems; including security and life safety systems, HVAC, electrical, plumbing, machinery, heating and environmental systems
  • Maintain long-range plans for maintenance/replacement and upgrades of systems
  • Ensure annual and long-range financial budgets are met
  • Supervision and training of maintenance staff
  • Provide suggestions and solutions to effectively and efficiently operate the various building locations
  • Maintain and update policies and procedures related to building operations; including emergency procedures, security procedures, building access and general building policies.
  • Other duties as assigned.

Key Qualifications:

  • Minimum 3-5 years’ experience in a maintenance management position
  • Undergraduate degree in related field a plus
  • Working knowledge of all aspects of a facilities systems; including security and life safety systems, HVAC, electrical, plumbing, machinery, heating and environmental control systems
  • Must be able to lift 75 pounds.
  • Must possess good organizational and management skills, including managing procedures/process and paperwork as well as management of staff
  • Experience creating and tracking a financial budget
  • Must possess good communication skills and ability to review all sides of an issue to present an objective solution
  • Working knowledge of all applicable codes, licenses and OSHA requirements
  • Background check a prerequisite for this position
  • Flexible schedule, including some weekends, holidays and on call for emergencies
  • Reports directly to Facilities Director

To apply for this position, please send resume to hresources@countrymusichalloffame.org.

No phone calls please.


MAINTENANCE COORDINATOR

Job Description:

The Maintenance Coordinator is a vital part of the maintenance team at the Country Music Hall of Fame and Museum, ensuring that the administrative duties related to ordering supplies, scheduling repairs, etc. are completed and that key parties are kept informed along the way.  A sense of urgency and courteous/professional communication are essential behaviors for this position.  This position reports directly to the Facilities Director.

Role Summary:

  • Open and distribute work orders in an efficient manner
  • Carefully review documents, such as production schedules, work orders, and staffing to determine personnel or materials requirements.
  • Accurately requisition and maintain inventories of materials or supplies necessary for repair work or preventive maintenance.
  • Coordinate repairs and maintenance with the event schedule.
  • Confer with vendors to coordinate repairs and maintenance checks.
  • Examine work orders monitor work progress to assess completeness, accuracy, and data, including use of materials for closing out work orders.
  • Review and make reports for work order system.
  • Diligently maintain security badges and hard key inventories.
  • Update elevator schedules and event details lists IAW event schedules.
  • Other duties as assigned.

Key Qualifications:

  • High school diploma or equivalent
  • 2-4 years’ experience with maintenance coordination 
  • Must be able to work a flexible schedule, including evenings, weekends and holidays.
  • Must be able to lift 50 lbs.
  • Position subject to a mandatory background check prior to employment.
  • Computer experience with MS Office (Word, Excel, Outlook) as well as work order systems, spreadsheets and databases

To apply for this position, please send resume to hresources@countrymusichalloffame.org. No phone calls please.


BANQUET MANAGER

Job Description:

The Banquet Manager will play a key role in the overall success of the Food and Beverage Operation. He/she is responsible for coordinating and executing all special events, i.e. scheduling, equipment needs (rentals), function set-up, presentation, event supervision, beverage/bar supervision and closing procedures. He/she will also be responsible for long and short term planning, as well as day-to-day operations. The Banquet Manager recommends logistic and procedural changes, procurements, represents his/her team at BEO meetings, works closely with Sales, Services and culinary teams and manages expenses to fall within approved budget constraints. This position reports to the Associate Director of Banquets and Outlets. 

Role Summary:

  • Plan and manage the execution of all catered events in a safe, sanitary, cost-effective manner.
  • Manage Human Resources in the Banquet operation to attract, train, retain and motivate employees.
  • Monitor and control the maintenance/sanitation of all service areas and equipment to ensure a healthy, safe work environment, which meets/exceeds federal and state standards and regulations.
  • Develop, recommend, implement and manage the department’s budget.
  • Develop and implement Standard Operating Procedures (use records, production, pars, training, etc.) within appropriate guidelines to continually improve revenues and profit margins while maintaining quality.

Key Qualifications:

  • Ideal candidate will possess a minimum of two years’ experience as a Banquet Manager/Assistant Banquet Manager, or Banquet Captain with managerial responsibilities in an upscale resort hotel, club or special event venue.
  • The ability to manage in a unique environment with a focus on client and customer service.
  • Strong knowledge of food, wine and spirits is required; bar/beverage oversight responsibilities are preferred.
  • Qualified candidate will be detail-oriented and have the expertise to handle multiple events of varying scope, content and size.
  • A proven track record of successful event management and execution.
  • Person must enjoy and contribute to a creative environment.
  • Experience working with catering or events software (Event Management Systems, Meeting Matrix) a plus.
  • Person must possess a can-do attitude, leadership qualities, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure the success of all events.
  • Must be willing and available to work flexible/non-standard hours, including weekends.

Please submit resume to: Raj Ghai rghai@countrymusichalloffame.org. No phone calls please.


MEMBERSHIP DIRECTOR

Job Description:

The Membership Director oversees strategy, implementation, budget, and communications for general memberships up to $500. They also facilitate the Troubadour Society, a membership club for young leaders guided by the volunteer-based Troubadour Society Advisory Committee.

The Director of Membership manages the Museum’s Membership and Database Coordinator. With guidance from the information technology staff, the membership department will transition database operations from Raiser’s Edge to Tessitura in 2016.

Role Summary:

Membership Program Administration

  • Audit membership levels in collaboration with the Museum’s development and marketing teams, ensuring benefits are commensurate with membership fees.
  • Establish and maintain all operations, policies, and procedures for membership.
  • Retain current and recruit new members.
  • Establish and manage annual membership revenue and expense budgets to meet goals.
  • Plan member events, such as The Big Gig member appreciation concert, exhibit openings, and stewardship events, with leadership from the Director of Development Events and Operations.
  • Fulfill member benefits and provide excellent customer service and donor stewardship.
  • Collaborate with the Museum’s marketing department to produce membership publications, such as brochures, e-blasts, direct mail pieces, and website content.
  • Provide regular reports and analysis of membership appeals, renewal rates, fundraising activities, and revenue.
  • Represent the Museum and its membership program at external and internal events.

Database Management

  • Oversee the development division’s database transition from Raiser’s Edge to Tessitura in collaboration with the Museum’s information technology team and Tessitura project managers.
  • Ensure the development team has the appropriate Tessitura architecture to process memberships, communicate with members and track member program participation.
  • Ensure all data entered into Tessitura conforms to Museum standards/best practices and train the development and sponsorship staffs on use and Museum standards/best practices in collaboration with the Membership and Database Coordinator.
  • Oversee the Membership and Database Coordinator, ensuring that:
    • All data entered into Tessitura conforms to Museum standards/best practices.
    • Development and sponsorship staffs are aware of data expectations and entry norms.
    • Data is captured efficiently and accurately.
    • All gifts are recorded and processed within 24 hours and acknowledgement letters are delivered the week the gift is received.
    • Reconcile membership revenue and expenses with the accounting team.
    • Manage volunteers who assist with membership fulfillment.

Troubadour Society

  • For this membership club that serves young leaders, typically aged 40 and under, the Director of Membership will:
    • Facilitate the contributions of the Troubadour Society Advisory Committee, providing structure and organization to a volunteer leadership group which delivers business results of behalf of the Museum.
    • Support the work of the Troubadour Society Chairman and subcommittee leaders.
    • Organize quarterly meetings of the Troubadour Society Advisory Committee.
    • Plan and execute quarterly events.
    • Cultivate relationships with prospective donors, including music industry contacts.
    • Dramatically grow this membership group, engaging 200 new members in 2016.

Community

  • Develop and launch a family membership scholarship/subsidy program, ensuring Davidson County families who demonstrate interest in the Museum and its programs can access resources at limited or no cost.

Staff Management and Collaboration

  • Collaborate with Guest Relations Manager to train front line staff to conduct membership sales and renewals, VIP experiences, benefit fulfillment, and general member customer service.
  • Collaborate with Ticketing Services Manager to train staff to conduct membership sales and renewals, program reservations, and general member customer service.
  • Provide detailed training for guest relations staff who are stationed at the soon-to-be opened Membership Desk.
  • Collaborate with the merchandising and retail team to facilitate website sales, discounts, etc.
  • Establish and maintain all operations, policies, and procedures for membership.
  • Represent the Museum as appropriate at various external and/or internal functions.
  • Supervise the Membership and Database Coordinator.

Key Qualifications:

  • Bachelor’s degree
  • Five years’ experience administering a large-scale membership program.
  • Database management is a must with preference given to Raiser’s Edge and/or Tessitura super users.
  • Possess excellent interpersonal skills and be able to work well with and interact with a broad spectrum of personalities and diverse populations.
  • Must have the ability to resolve conflicts and respond to inquiries in an appropriate and efficient manner.

To apply for this position, please send resume to hresources@countrymusichalloffame.org. No phone calls please. Due to the volume of applications, only candidates engaged in the interview process will receive communication from the Museum. 


MEMBERSHIP AND DATABASE COORDINATOR

Job Description:

An experienced membership and database professional will manage the Museum’s development database, ensure effective communications with donors, and provide outstanding customer service in support of 5,000-plus Museum members. With guidance from the Museum’s information technology staff, the Museum will transition database operations from Raiser’s Edge to Tessitura in 2016, and the Membership and Database Coordinator will be central to that transition.

Role Summary:

General Database Management

  • Process all member and non-member revenue, including coding checks for accounting.
  • Enter gifts into the database and notify appropriate development department contacts of their receipt.
  • Create and send acknowledgements and tax receipts.
    • All gifts are recorded and processed within 24 hours and acknowledgement letters are delivered within five business days of gifts’ receipt.
  • Reconcile membership revenue and expenses with the accounting team.
  • Manage volunteers who assist with membership fulfillment.
  • Keep all major donor, music industry, government officials, and board contacts up-to-date in the database.
  • Serve as the Raiser's Edge and Tessitura expert user for the Institution. Represent this database at internal Business System Integration meetings.
  • Sustain the integrity of the database through daily verification processes, creating/enforcing best practices, and understanding of the importance of data within the system.
  • Provide orientation and ongoing database training for necessary staff members. Work with the Museum’s information technology team to develop and implement a regular continuing education program.

Tessitura Transition Management

  • Manage the development division’s database transition from Raiser’s Edge to Tessitura.
  • Ensure the development team has the appropriate Tessitura architecture in place to process memberships, communicate with members, and track member program participation.
  • Set up development reports to ensure that all departments can track relevant data in real time.
  • Ensure all data entered into Tessitura conforms to best practices/Museum standards, and train the development and sponsorship staffs to become effective users, guaranteeing that:
    • All data entered into Tessitura conforms to best practices/Museum standards.
    • Development and sponsorship staffs are aware of expectations and entry norms.
    • Data is captured efficiently and accurately.

Key Qualifications:

  • Bachelor’s degree
  • Three years’ experience administering databases for large organizations
  • Preference given to Raiser’s Edge and/or Tessitura super users
  • Possess excellent interpersonal skills and be able to work well with and interact with a broad spectrum of personalities and diverse populations
  • Must have the ability to resolve conflicts and respond to inquiries in an appropriate and efficient manner.
  • Support development department in special events, donor relations, and general duties as needed

To apply for this position, please send resume to hresources@countrymusichalloffame.org. No phone calls please. Due to the volume of applications, only candidates engaged in the interview process will receive communication from the Museum. 


SENIOR DIGITAL MARKETING STRATEGIST

Job Summary:

The Senior Digital Marketing Strategist is a proactive, driven, and organized individual that leads the strategy development and delivery of digital marketing campaigns to various audiences across multiple digital channels. These channels include web content, mobile, email, SEM, Search Engine Optimization (SEO), social media and paid advertising. The Senior Digital Marketing Strategist will work closely with Marketing Services Managers and Coordinator for strategy and budgets, the Senior Digital Services Content Manager to develop content, and Web Manager to execute the campaign vision. This individual will need to provide functional expertise, and recommendations regarding the execution of digital marketing campaigns, as well as Client Relationship Management (CRM) and list management.  Monitor google analytics and site metrics to measure campaign Return on Investment (ROI) and conversion efforts.  Key success factor is driving leads to sites for conversion to sales.

Role Summary:

  • Plan all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Work with digital media agency to execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Measure and report performance of all digital marketing campaigns and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to optimize user experience
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  • Manage, direct and statically plan social media and website presence
  • Coordinate all digital marketing campaigns and assets in conjunction with the project manager
  • Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  • Working knowledge of ad serving tools (e.g., DART, Atlas)
  • Experience in setting up and optimizing Google Adwords campaigns
  • Working knowledge of HTML, CSS, and JavaScript development and constraints

Key Qualifications:

  • Bachelor’s degree in Business, Communications, Marketing and/or related field.
  • Minimum 3 years’ experience coordinating project work in a marketing-related area and/or agency, preferably administering digital-based marketing programs.
  • Proven track record of successful management of digital marketing campaigns and projects, including Google AdWords campaigns.
  • Track record of building scalable digital marketing campaign strategies and executing strategies with passion, precision and excellence.
  • Creative thinker who can generate innovative ideas and solutions and partner effectively with marketing and other creative teams.
  • Good operational and process orientation. Strong project management and organizational abilities
  • Strong interpersonal and relationship building skills, experience in dealing with multiple and diverse internal stakeholders, and interacting with business and technology partners. Excellent communication skills, written and verbal, across all organizational levels.
  • Strong Teamwork abilities. Ability to resolve conflicts and to drive inter-functional Action Plans.
  • Strong analytical skills and ability to develop actionable plans based on analysis. Excellent follow-up abilities and timely response on issues.

To apply please email resume and salary requirements to hresources@countrymusichalloffame.org No phone calls please.


2|22 FOOD RUNNER/EXPEDITOR

Job Description:

Food Runners/Expeditors responsibilities include expediting and delivering food orders to guests in a limited service restaurant concept,  and bussing/maintaining the dining room in a clean and orderly fashion, while adhering to all applicable codes and guidelines. This position reports to Retail Food and Beverage Operations Manager (Restaurant Manager).

Role Summary:

  • Ability to multitask in a high volume setting, while keeping a positive and professional attitude
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of local health codes, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or prior restaurant experience
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

To apply for this position, please send resume to Raj Ghai at rghai@countrymusichalloffame.org
No phone calls please.


2|22 SNACK BAR CASHIER     

Job Description:

The Snack Bar Cashier will be an employee who is paid an hourly wage in addition to receiving tips from customers at the bar.  It will be the cashier’s responsibility to create a positive guest experience and maintain the snack bar in a clean and orderly fashion, while adhering to applicable codes and guidelines. This position reports to Retail Food and Beverage Operations Manager (Restaurant Manager).

Role Summary:

  • Provide bar patrons with an excellent experience by using exemplary customer service skills
  • Possesses the ability to operate a register, and be responsible for balancing the drawer and their daily deposits.
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of health code, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or bartender
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

Please submit resume to Raj Ghai at rghai@countrymusichalloffame.org.  No phone calls please.


OPERATIONS TECH

Job Description:

Technician must be present for event set-up and tear down.  Position will handle deliveries for 2|22, housekeeping supplies, office supplies, Hatch Show Print, retail stock, shipping items, etc.    Position will assist Operations with duties including building walk through, warehouse runs, distribution of deliveries and coordination of bus repairs. Working hours will be scheduled in based on event calendar; to include nights, weekends and holidays.  This position will report directly to the Lead Operations Tech.

Role Summary:

  • Duties include daily set up for events which include movement of tables, chairs, podiums, stage, pipe and drape, hanging of banners and other miscellaneous requests as well as set-up for 2|22
  • Ensure that event space is re-set at end of event for next business day
  • Ensure that entire front of house museum space is clean and organized throughout the day
  • Assist with supervising temp staff, set-up staff, housekeeping staff, and vendors
  • Ensure the cleanliness of the Facility, and event space meets CMHOF expectations
  • Perform housekeeping and janitorial duties such as sweeping, mopping, dusting, pressure washing, etc.
  • Support all CMHOF staff and assist with interdepartmental requests
  • Perform other duties assigned

Key Qualifications:

  • This job will require working with the public
  • Must be able to lift 75lbs continuously throughout workday.
  • Must be able to work a flexible schedule including weekends, evenings, and some holidays
  • Professional, Upbeat, and energetic
  • High School diploma or equivalent
  • Must pass a background check
  • Communication skills a must
  • Previous experience in the hospitality industry a plus.

Email resume to:

hresources@countrymusichalloffame.org No phone calls please.


2|22 SERVER

Job Description:

Server responsibilities include taking guests orders, expediting and delivering food orders, cash handling, and bussing/maintaining the dining room in a clean and orderly fashion, while adhering to all applicable codes and guidelines. This position reports to Retail Food and Beverage Operations Manager (Restaurant Manager).

Role Summary:

  • Ability to multitask in a high volume setting, while keeping a positive and professional attitude
  • Adhere to company Opening/Closing procedures
  • Report to work in a timely fashion, dressing neatly and in company uniform
  • Help to maintain standards of local health codes, as well as maintain bar and dining room appearance at all times.
  • Complete tasks as delegated by Management staff

Key Qualifications:

  • A minimum of 1 year experience as a server or prior restaurant experience
  • High Volume/ability to multitask
  • Obtain a license to serve alcohol in the State of Tennessee
  • Have a personable demeanor at all times
  • Candidate will maintain a professional appearance and level of conduct while on the floor and will operate within the guidelines of the CMHF Handbook

Please submit resume to Raj Ghai at rghai@countrymusichalloffame.org.  No phone calls please.


NETWORK SYSTEMS SPECIALIST

Reports To:  IT Director

Job Summary:

The Network Systems Specialist role will be responsible for resolving employee/customer hardware/software issues timely and accurately.  He/she works with a help ticket tracking software to record, track, and report upon the IT issues as reported to the Help Desk. Analyze key metrics to ensure issues are permanently resolved.  Work with all employees to improve the IT experience.

Attention to detail, excellent customer service, punctuality, and a ‘can do’ attitude are required.  Flexibility to be on-call and/or address IT urgent situations as needed.

Education & Experience:

  • Bachelor’s degree, or equivalent experience, in Information Systems or related field of study.
  • Strong technical knowledge of physical networking and Windows Server operating systems.
  • Strong technical knowledge of current network hardware, protocols, switches, etc.
  • High level of proficiency with Microsoft Active Directory, DNS, DHCP and VMware based server virtualization.
  • Extensive experience creating and managing secure LANs.
  • Experience in Layer 3 switching configuration and architecture including vlans creation and routing.
  • Extensive experience working with VoIP systems.
  • Extensive application support experience to include Microsoft SharePoint, Microsoft Exchange and Windows Web Servers or similar application stacks.
  • Knowledge of Linux, VB, Perl, SQl Databases and HTML
  • Strong Knowledge of SANS Storage Concepts and Management and Maintenance of large scale storage devices.
  • Data Center experience—design, built, worked, managed—would be ideal.

Role Summary:

  • Internal and external e-mail routing and administration via MS Exchange
  • Internet, intranet, and VPN connections between employees, sites, and related.
  • Networking equipment, consisting of firewall and security appliances 
  • File, web and application servers, running a mix of operating systems 
  • Assist with Desktop Level support and help desk coverage as needed
  • Supporting a multi-platform environment
  • Disaster recovery operations, including live mirroring of data
  • Data management across multiple platforms and methods
  • Production application moves for internal and external systems
  • Change management for all equipment and servers
  • Develop and maintain documentation for all aspects of Network Operations
  • Keep separation of data, content, themes, business logic and data logic
  • Assist in documentation creation and maintenance
  • Other duties as assigned

Technologies involved include, but may not be limited to:

Microsoft SQL Server 2005, 2008 (DBMS, SSRS, SSIS)
Windows Server 2003, 2008R2, 2008
VB, Perl, and power shell Scripting
Windows 7 & XP and MAC OSx; a few Linux machines as well
Active Directory
MS Exchange 2010
VMware virtualization – version 4 & 5
EqualLogic SAN
Veeam backup – 6.5 – 7.0
Fortinet & Watchguard Firewall
Switches – Dell and Cisco
Blackbaud Patron Edge and Raiser’s Edge
CounterPoint Point-of-Sale
POS credit card terminals (mostly Windows based)
Video Terminals

Environment:

We provide a casual working environment with excellent benefits and employee perks.  Standard office hours are 9:00 AM – 5:00 PM with some on-call requirements during museum hours, which are 7 days a week, 362 days per year, and open 9:00 AM – 6:00 PM.  This position requires on-call, occasional after hours and weekend work.

Position subject to a background check.

Please email resumes to hresources@countrymusichalloffame.org.

No phone calls please.


LINE COOK

Job Description

We are looking for talented line cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused.

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day. Position reports to Sous Chef and/or Kitchen Manager.

Basic Functions:

A line cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen.

Essential Functions:

  • Sets up station according to restaurant/catering guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set forth.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Line Supervisor. 

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:

Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
phankins@countrymusichalloffame.org
Fax: 615-416-2058 

No phone calls please.


BANQUET COOK

Job Description

We are looking for talented banquet cooks to contribute top tier performances in the food and beverage arena. Our operations are fast paced, high quality and customer service focused.

We are dedicated to hiring outstanding individuals who share our passion for serving customers and preparing quality food and beverages. The ideal banquet cook is motivated, results oriented and committed to providing outstanding customer service every day. Position Reports to: Sous Chef or Kitchen Manager.

Basic Functions:

A banquet cook is responsible for the daily preparation of food items in the pantry, fry and/or stations or other areas of the kitchen.

Essential Functions:

  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follows recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station in practicing good safety, sanitation, organizational skills.
  • Has understanding and knowledge to properly use and maintain all equipment in station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef.

Desired Skills and Experience

  • Commitment to quality service, and food and beverage knowledge.Basic understanding of professional cooking and knife handling skills. Ideal candidate will have prior prep or line cook experience in a food venue.
  • Understanding and knowledge of safety, sanitation and food handling procedures.
  • English language and professional communications skills are required.
  • Ability to take direction.
  • Ability to work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Must have problem solving abilities, be self-motivated, and organized.
  • Person must possess a can-do attitude, excellent communication skills, a sense of humor, patience, tact, and a willingness to go the extra mile to ensure success.
  • Must be willing and available to work flexible/non-standard hours, including weekends.
  • Maintain confidentiality of client information.

Please submit resume to:

Country Music Hall of Fame and Museum
222 Fifth Avenue South
Nashville, TN  37203
phankins@countrymusichalloffame.org
Fax: 615-416-2058

No phone calls please.